Windows OS Optimization Tool 1.2.1 - Permissions to Download

[John Twilley]

Windows OS Optimization Tool 1.2.1 was released on 08/01/2024.  I can download all of the versions except for the new 1.2.1 version.

Is this a bug on the backend? Or is this specific to my account?  Just wondering if others are seeing similar issues.

ref: Windows OS Optimization Tool for VMware Horizon - VMware Customer Connect (omnissa.com)

[Stian Langsrud]

I have the same issue. Created a support ticket... waiting..

[John Twilley]

Thanks for letting me know.  I also opened a Support ticket, and will see what happens...

[Gerard Strouth]

Yeah I think everyone is having the same problem

[John Twilley]

Omnissa Support replied to my detailed ticket with the same URL to download it...  *sigh*

 

[Jack McMichael]

I'll reach out internally and see if we can track down why it's not available. Edit: I reached out to Product Management and I'll do my best to get this resolved for you ASAP.

Edited August 8 by Jack

[Rob Beekmans]

The entitlement check will be fixed shortly.. thanks for bringing it to our attention

 

[Graeme Gordon]

I saw an internal message that said that this should be resolved now and all users that authenticate to Omnissa Customer Connect should be able to download this.

[Dominik]

I can't still download 😞 

[Gerard Strouth]

Ditto

[Jeremy Lippert]

Able to download 1.2.1 OSOT as of right now

[Jack McMichael]

2 hours ago, Dominik said:

I can't still download 😞 

I just verified it's working, so try again.

[Dominik]

Now it was ok, I get 😄 

[Matthew Heldstab]

Worked for me. Thanks for the work on getting this fixed!

Edited August 9 by Matthew Heldstab

[John Twilley]

Yep.  I can download it now as well! 

Thanks to all that assisted with this issue.  I know a divestiture will cause minor issues like this, as everything is separated from VMware/Broadcom.  I appreciate the team effort, and hope that us customers don't come across as complainers!