bjohn Posted August 29 Posted August 29 Anyone out there use Horizon Client for Chrome? I opened a ticket, pasting the details below. Description: We use Chromebooks with Horizon client for Chrome to connect to our VDI infrastructure. For the past 1-2 weeks our users are experiencing major audio/video issues, crackling, media not synched etc. I believe this started with Horizon Client for Chrome 2406. I can use the a web browser on the affected Chromebook to connect to our VDI and do not have any audio/video issues. I can also use the Chromebook itself (not using VDI) and do not have any audio/video issues. No issues using a Windows client to connect to our VDI either. Therefore, this appears to be an issue strictly with the Horizon Client for Chrome. Anyone else?
Gerard Strouth Posted August 29 Posted August 29 We have a bunch of high school students with Chromebooks but not using it much for media so I haven't heard any complaints.
bjohn Posted August 29 Author Posted August 29 @Gerard Strouth If you don't mind, can you play a YouTube video in a VDI session and see how it behaves?
bjohn Posted September 9 Author Posted September 9 Bumping this up for visibility. Anyone else having this issue?
StephenWagner7 Posted September 9 Posted September 9 Any change in your firewalls, or port filtering? If the sessions lost some ports, they could continue to work, but in a non-optimized way. Stephen Wagner (President, Digitally Accurate Inc.) VMware vExpert (vExpert Pro, vSphere, vSAN Awards), Omnissa Tech Insider, NVIDIA NGCA Advisor, VMUG Leader, and Director (Board of Directors) at World of EUC Check out my Tech Blog: https://www.StephenWagner.com
bjohn Posted September 9 Author Posted September 9 No changes that I'm aware of. The issue only happens with Chromebooks/Horizon client for Chrome, which leads me to believe that it's an issue with Horizon client for Chrome. Thanks
Employee Rob Beekmans Posted September 12 Employee Posted September 12 Can you check something for the audio issues? Can you check what the default preferred speaker is? I'm getting info that that was changed from default to all.. if you change it back it should resolve audio issues but sadly it does not retain the setting... (PM is aware of the issues)
bjohn Posted September 12 Author Posted September 12 @Rob Beekmans Still testing, but this seems to help. Do you know if it's possible to enforce this thru JSON settings? Our Chromebooks are enrolled in the google admin console.
Employee Rob Beekmans Posted September 13 Employee Posted September 13 I haven't seen anything around that, I'm tracking the issue internally.
Employee Rob Beekmans Posted September 26 Employee Posted September 26 (edited) A hot patch will be created/is in the process of being created, but it is not ready yet. Edited September 27 by Rob Beekmans 1
bjohn Posted September 26 Author Posted September 26 @Rob Beekmans I would love to do that, but I'm not sure how. Since this is a setting for the Horizon client, I assume Horizon there needs be a JSON value to set the audio setting that the Horizon client understands. I couldn't find such a value. If you can point me to how this can be done, I would greatly appreciate it. Thank You
Employee Rob Beekmans Posted September 30 Employee Posted September 30 I think you reply to me saying that it could perhaps be handled by google management, I removed that part as I was wrong there. it can't.. I'm not aware of a JSON value but I asked the devs if they know of any..
Employee Rob Beekmans Posted September 30 Employee Posted September 30 just heard there is no JSON value to set this 😞
bjohn Posted September 30 Author Posted September 30 So, no options that manually making the user change it each time. Hoping Omnissa releases an update asap as this is severely impacting us. 1
Bart Posted October 9 Posted October 9 We have also received multiple reports from users experiencing audio stuttering. Previously, all our ChromeBoxes and Chromebooks were running version 8.10, but after updating to ChromeOS 126 LTS, VMware Horizon Client for Chrome was also updated to version 8.13, leaving us in a difficult position.
bjohn Posted October 9 Author Posted October 9 Unfortunately, Omnissa sucks and are not willing to provide a permanent fix. No one seems to really care and says they will provide a hotfix when they feel like it. Just roll back the damn client! We are now being forced to remove the Chromebooks and provide Windows laptops to the impacted users. 1
Bart Posted October 9 Posted October 9 The impact here will only grow as more users run the update. Previously, we could choose which version to pin on our ChromeBoxes and Chromebooks. Now, we are stuck with version 8.13, with all the internal issues unfolding as a result. This should be treated as a priority 1 issue by Omnissa, as it is being seen here as a complete failure of the Horizon system.
Bart Posted October 14 Posted October 14 We received a response from support with a workaround: Quote Change the preferred Speaker to Default from All in the VDI. We need to do this manually on each login to the VDI, and this should address our audio issues. The engineering team is aware of the issue and is working on a hot patch to fix it. The hot patch is expected to be available by the end of October. You need to make this adjustment in the Horizon client after logging in. It can be found under the Real-Time Audio-Video setting.
bjohn Posted October 14 Author Posted October 14 Yeah, this is mentioned earlier in this post. The problem is that it needs to be made each time.
Bart Posted October 30 Posted October 30 Well, the 8.13.1 update has resolved the issue for us. We're disappointed that it took so long, but we're also glad that people can now work normally again.
bjohn Posted October 30 Author Posted October 30 Yeah, it's resolved. But Omnissa dragged this out. We ended up having to buy Windows laptops. Definelty will be re-considering Omnissa when renewal time comes. 1
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