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Error Parsing Token when using Chromebooks


Jubish Jose

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7 hours ago, Jubish Jose said:

All our users on Chromebook are seeing random error while connecting to the UAG/Connection Server ' Error parsing token' (screenshot attached). After several attempts, it will finally connect.

Any ideas?

Image.jpeg

ChromeBookError.jpeg

Would you please confirm the UAG and Horizon Connection Server Version?

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On 9/16/2024 at 9:31 AM, Jubish Jose said:

Horizon 8.12.0 build - 23148203 (Version 2312)
UAG : 23.06.1

This issue should be already fixed in UAG 23.12 or later, would you please have a try, if it's still reproduced, please help to collect UAG logs.

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