Omnissa Sale Department

[aaronperkins99]

Hi all,

 

Was wondering if anyone had direct contacts to speak with a Sales rep with regards to licensing with a Horizon DR strategy. I have been attempting to reach out to Sales for a couple a weeks now with no reply.

 

Any help would be appreciated

[StephenWagner7]

2 hours ago, aaronperkins99 said:

Hi all,

 

Was wondering if anyone had direct contacts to speak with a Sales rep with regards to licensing with a Horizon DR strategy. I have been attempting to reach out to Sales for a couple a weeks now with no reply.

 

Any help would be appreciated

Hi @aaronperkins99,

You should be reaching out to your Omnissa partner for any pricing, quoting, or assistance with Omnissa solutions. They should be able to contact your Omnissa rep (if one is assigned), or get the ball rolling if you're a new customer.

Cheers,

Stephen

[aaronperkins99]

Thanks Stephen for replying.

How can i find out who is my Omnissa partner? Sorry still transitioning from Broadcom. I have a partner on the Broadcom side but not Omnissa.

Aaron

[Robin Harmsen]

You might be able to yust go to the parner that also does Broadcom for you.
Otherwise try the Partner Locator here:  Partner Locator (omnissa.com)

[Chris Gleeson]

The Omnissa Horizon packaging and licensing whitepaper found here: 

https://static.omnissa.com/sites/default/files/omnissa-horizon-pricing-packaging-wp.pdf

states:

"Horizon and related products can be purchased through Omnissa distributors and partners, or through Omnissa directly." (my emphasis).

However there is no reply from filling out the "Contact Us" page that is liberally linked to throughout the Omnissa website, the reseller I have used in the past is having no luck via Carasoft in getting quotes from Omnissa either. Support at Omnissa recommended emailing someone at Broadcom (uh.. why?) or the renewalquoting@omnissa.com whom I did email and got an autoreply saying "Thank you for reaching out to renewalquoting@omnissa.com. Please note that this inbox is not actively monitored. "

Best luck I've had so far was a post I made on reddit where someone told me to DM them if I get no joy from Omnissa.

I don't get it, Omnissa is not Broadcom but seem to be wanting to act like them really hard. Don't they want money from clients?

[Robin Harmsen]

I do not intent to be on Omnissa side on this but in many country's Omnissa is still Broadcom or even VMware due to many legislation rules. One by one in each country it will become Omnissa but that takes time.

I guess your trouble in getting hold of sales lies within this and other issues spinning of the company. 

Not that this makes it fully right,  I hope for you Omnissa will reach out soon or you finding a parter that can help out.

 

[aaronperkins99]

Thanks for the replies, everyone. Omnissa needs to do much better job with Sales, Solutioning and just plain natural follow-ups to requests and their customers. This will help their reputation and delivery to drive the product. Very frustrating the say the least.

I have found Cloud providers such as Amazon and Azure doing a better job finding rightful representatives.

[Cale Fogel]

Hi @aaronperkins99, I sent you a DM to get a bit more info in order to make sure we connect you with the right account team within Omnissa. Thanks to you and everyone else on the thread for your patience over the past months while we've built and moved into our new home. 🙂

I also have 15+ years on the Horizon side of things, so I'm happy to help answer questions you have about DR. Do you have a strategy in mind you're trying to validate, or have you been asked to create one and you're looking for ideas?

Edited Thursday at 05:06 PM by Cale Fogel

[aaronperkins99]

Hi Cale,

 

I replied to your DM thanks for reaching out once again Hopefully things change 🙂

Have many questions as it relates to DR and on-prem Horizon architecture. I see Omnissa provides architectures but there's always additional questions needed.

I had the following questions as it relates to DR, Load balancing two sites and licensing mainly with a Universal Subscription

ONPREM ACTIVE/ACTIVE

1) If i wanted to introduce a secondary site with the layout look similar to the below drawing? Can both NETSCALER and F5 be used to load balance 2x sites effectively to provide an ACTIVE/ACTIVE setup? Additionally would "Cloud Podding need to be introduced? What are the pieces needed to fit this requirement?

CLOUD AVS/AMAZON WORKSPACES CORE (ACTIVE/ACTIVE or ACTIVE/STANDBY)
2) I have also consulted with Cloud as an additional site with Azure VMware Solution (AVS) and Amazon Horizon 8 on WorkSpaces Core. I have been trying to engage an Omnissa Rep and wanted to talk about solutioning with these providers. I have since received feedback from both and have been trying to reach your support for conversations. Ill upload another AVS diagram that came from Azure itself.

LICENSING
Lastly, in introducing a secondary site and utilizing a Universal Horizon subscription what additional licenses would be needed for both introduction of a secondary site and cloud options.

[Cale Fogel]

Thanks for the detail. Hopefully, the information below will get you closer to a decision about he best way to structure your DR needs.

1. On-prem Active/Active - We aren't picky about the GSLB setup you use to front-end your common URL. We've got a lot of good details in the Horizon 8 architecture guide, here's a link to the section on multi-site architectures: https://techzone.omnissa.com/resource/horizon-8-architecture#multi-site-architecture . Going active/active tends to be pretty heavy-handed for DR, when we can usually spin up DR-side VDI machines in short order with automated pools and Linked Clones. The biggest challenge in active/active scenarios is keeping persona-specific data and apps synced across both sides, especially if you're using persistent desktops.

2. Cloud capacity for DR - If you burst to AVS as a capacity provider, We've got this resource to help: https://techzone.omnissa.com/resource/horizon-8-azure-vmware-solution-configuration . For Workspaces Core, we have this guidance which might help answer some of your questions: https://techzone.omnissa.com/resource/deploying-omnissa-horizon-amazon-ec2-and-amazon-workspaces. If you use Universal Broker, you may be able to present a single entitlement to your consumers allowing for improved user experience.  You can also leverage the On-Ramp feature of Horizon 8 to pull your cloud-hosted desktops entitlements as well: https://techzone.omnissa.com/blog/horizon-cloud-entitlement-on-ramp-announcement

3. Licensing - If you're a Horizon Universal subscription customer, your license entitles you to use the Horizon Platform on any of the above capacity providers. We don't include the underlying IaaS licensing/costs for cloud-based providers.