Office Shared Settings - Outlook Need Password

[Milan KTG]

Hello,

 

In last few weeks we started having issues with Outlook showing "Need Password" on the bottom right. Not every time but issue seems to be getting worse. 

The only way to fix it is to Clear Our Shared settings in DEM, log off and log in. Seems like something is getting captured (or not getting captured) thats breaking Outlook.

This just started happening recently and we made no changes to Shared Office Settings for years.

We use instant clones, not persistent desktops. SSO is setup and we have Microsoft E3 licensing. 

 

#

# Expanded settings for the Microsoft Office 2016 Application Template 'Shared':

#

[IncludeRegistryTrees]

HKCU\Software\Microsoft\Office\16.0\Common

HKCU\Software\Microsoft\Office\16.0\FirstRun

HKCU\Software\Microsoft\Office\16.0\Microsoft Office 2016

HKCU\Software\Microsoft\Office\16.0\Registration

HKCU\Software\Microsoft\Office\16.0\User Settings

HKCU\Software\Microsoft\Office\Common

HKCU\Software\Microsoft\Shared Tools\Proofing Tools

HKCU\Software\Microsoft\VBA

 

#Added this key to capture Previewer settings IE PDF in Outlook. Had to be set in each session

HKCU\Software\Microsoft\Office\Previewers

HKCU\Software\Microsoft\Office\PowerPoint

HKCU\Software\Microsoft\Office\Visio

HKCU\Software\Microsoft\Office\Word

 

#New Settings

HKCU\Software\Classes

 

[IncludeIndividualRegistryValues]

HKCU\Software\Microsoft\Exchange\Client\Options\PickLogonProfile

 

[IncludeFolderTrees]

<AppData>\Microsoft\AddIns

<AppData>\Microsoft\Bibliography

<AppData>\Microsoft\Office

<AppData>\Microsoft\Proof

<AppData>\Microsoft\Spelling

<AppData>\Microsoft\Templates

<AppData>\Microsoft\UProof

<LocalAppData>\Microsoft\Office\ONetConfig

#Added to capture Licensing

<LocalAppData>\Microsoft\Office\16.0\Licensing

 

#needed to capture second mailbox with Modern Auth

<LocalAppData>\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

 

 

[ExcludeFolderTrees]

<AppData>\Microsoft\Templates\LiveContent

<LocalAppData>\Microsoft\Office\16.0\OfficeFileCache

 

#New settings

<LocalAppData>\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\TempState

 

[vRickE]

+1..

Also seeing this issue on outlook and also OneDrive..

If the user closes outlook and reopens it works fine and logs the user in, same for OneDrive.

If the user logs off and logs back in it continues to work thru the day but the next day the issue happens again at least in my case.

Was about to start looking into FSLogix to see if it helps with all the O365 randomness. 

Edited November 11 by vRickE
adding info

[ap_work]

Which version of Outlook?

[Ivan de Mes]

It's a long shot and maybe not related, but can you checkout/test the following? Maybe it's related...

Solving Office 365 Activation problems with VMware UEM