ZombieKiller Posted October 4 Share Posted October 4 For the last day or so we have not been able to submit a support ticket. Whenever we click the submit ticket, we get the error "we are experiencing technical issues at the moment. please try again in a few minutes." We have tried different browsers, different computers, different networks...nothing has worked. No idea if it is our account or if it is omnissa having issues. It's quite important for us though to submit the issue we are having. Link to comment Share on other sites More sharing options...
PG1st Posted October 4 Share Posted October 4 I also failed creating a support case yesterday since I couldn't get passed the "Issue Type". There was no values to choose and not possible to add your own. As the field was required I couldn't push Next.. Link to comment Share on other sites More sharing options...
Administrators Radina Ivanova Posted October 7 Administrators Share Posted October 7 Hello both! I have reported the issues you've mentioned above to the respective Omnissa team. They are looking into it and will provide guidance for next steps as soon as possible. Thank you for your patience! 1 Link to comment Share on other sites More sharing options...
Administrators Radina Ivanova Posted October 10 Administrators Share Posted October 10 Hello, I am coming back with some guidance on the topic discussed above. For issues like the one described in this post, internal Omnissa teams suggested that the best course of action for customers would be to: 1. Contact your Omnissa account owner/manager and ask them to escalate the issue. 2. Contact Omnissa support phone lines for assistance. Here is a link to a KB containing Omnissa support phone numbers by location: https://kb.omnissa.com/s/article/6000004?lang=en_US&queryTerm=Customer Support Numbers . I hope you find this information helpful. 1 Link to comment Share on other sites More sharing options...
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