Weslleyy Posted October 8 Share Posted October 8 Hello Everyone, Is anyone else experiencing strange issues with Outlook? We're seeing cases where users face problems when starting a new email, causing the client to crash. Additionally, some users are reporting connection issues. We are using Outlook Semi-Annual Channel version 2402 (17328.20588) along with the latest version of FSLogix. I came across this Reddit thread: Recurring Microsoft 365 Authentication Issues in Citrix, which mentions: Did you install the KB5043064 September update? It breaks the broker plugin again due to an issue with the appx. We had multiple customers facing login issues and error 1001 (so tired of this error). We blocked and removed the update from our systems, which fixed the issue. Although it's not specifically a Citrix issue, it seems to occur in combination with FSLogix. Even non-Citrix environments, such as AVD setups using FSLogix, are experiencing the same problem. Has anyone else encountered similar problems? Any insights or solutions would be appreciated. Link to comment Share on other sites More sharing options...
GoShen Posted October 9 Share Posted October 9 I am curious if you run this command after OSOT in the golden image, will it fix it for the VDI? if (-not (Get-AppxPackage Microsoft.AAD.BrokerPlugin)) { Add-AppxPackage -Register "$env:windir\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Appxmanifest.xml" -DisableDevelopmentMode -ForceApplicationShutdown } Get-AppxPackage Microsoft.AAD.BrokerPlugin Link to comment Share on other sites More sharing options...
Weslleyy Posted October 29 Author Share Posted October 29 I tried your fix, but it didn’t make a difference. Are there other users experiencing issues after the September updates? I also found this discussion: Azure Virtual Desktop Black Screens on Logins. We’re also getting several "1001 something went wrong" errors in Outlook for some users. Link to comment Share on other sites More sharing options...
tomcek Posted October 29 Share Posted October 29 Are you using App Volumes? Link to comment Share on other sites More sharing options...
Weslleyy Posted October 29 Author Share Posted October 29 1 hour ago, tomcek said: Are you using App Volumes? Yes we use app volumes latest version(teams is in the template) Already removed app volume from my golden template to test but no succes. Link to comment Share on other sites More sharing options...
Weslleyy Posted October 29 Author Share Posted October 29 This issue has only started in the past two months, and I haven’t encountered it before. Here are the details from the Event Viewer logs: Outlook EXE Error Log: Application: OUTLOOK.EXE Module: MsoAria.dll, Version: 16.0.17328.20004 Exception code: 0xc0000005 Error offset: 0x00007a82 Naam van toepassing met fout: OUTLOOK.EXE, versie: 16.0.17328.20588, tijdstempel: 0x66de80eb Naam van module met fout: MsoAria.dll, versie: 16.0.17328.20004, tijdstempel: 0x65b85baf Uitzonderingscode: 0xc0000005 Foutmarge: 0x00007a82 Id van proces met fout: 0x34cc Starttijd van toepassing met fout: 0x01db1e0bf0f8aac3 Pad naar toepassing met fout: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE Pad naar module met fout: C:\Program Files (x86)\Microsoft Office\root\Office16\MsoAria.dll Rapport-id: b812868d-cc5f-46cb-a15d-1c6dfbe289aa Volledige pakketnaam met fout: Relatieve toepassings-id van pakket met fout: Toepassing: OUTLOOK.EXE Framework-versie: v4.0.30319 Beschrijving: het proces is beëindigd als gevolg van een onverwerkte uitzondering. Uitzonderingsinformatie: System.AccessViolationException bij Microsoft.Teams.MeetingAddin.Telemetry.MsoAriaTelemetry.Client.EventApiClient.Open() bij Microsoft.Teams.MeetingAddin.Telemetry.MsoAriaTelemetry.Provider.MsoAriaTelemetryProvider.Initialize() bij Microsoft.Teams.MeetingAddin.Telemetry.TelemetryFlowController.Initialize() bij Microsoft.Teams.MeetingAddin.Telemetry.TelemetryManager.BeginInitialize(Microsoft.Teams.MeetingAddin.Telemetry.ITelemetryProvider, Boolean) bij Microsoft.Teams.MeetingAddin.Application+<>c__DisplayClass71_0+<<SetupTelemetryAsync>b__0>d.MoveNext() bij System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Start[[Microsoft.Teams.MeetingAddin.Application+<>c__DisplayClass71_0+<<SetupTelemetryAsync>b__0>d, Microsoft.Teams.MeetingAddin, Version=1.0.24255.3, Culture=neutral, PublicKeyToken=null]](<<SetupTelemetryAsync>b__0>d ByRef) bij Microsoft.Teams.MeetingAddin.Application+<>c__DisplayClass71_0.<SetupTelemetryAsync>b__0() bij System.Threading.Tasks.Task`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].InnerInvoke() bij System.Threading.Tasks.Task.Execute() bij System.Threading.Tasks.Task.ExecutionContextCallback(System.Object) bij System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) bij System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) bij System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef) bij System.Threading.Tasks.Task.ExecuteEntry(Boolean) bij System.Threading.Tasks.Task.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() bij System.Threading.ThreadPoolWorkQueue.Dispatch() bij System.Threading._ThreadPoolWaitCallback.PerformWaitCallback() Link to comment Share on other sites More sharing options...
robryan Posted October 29 Share Posted October 29 MsoAria.dll is related to the New Teams Outlook Add-In, I would suggest disabling that and trying your testing again - I don't have a solution offhand for that, but I remember someone mentioning last week some... challenges... with it - if it stops the crashing, it's at least another rabbit hole to go down troubleshooting wise (if someone else doesn't pipe in with the solution I'll try to remember to go looking later when I'm not supposed to be working on a document 😄 ) Link to comment Share on other sites More sharing options...
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