Hello everyone,

I'm encountering an issue with Microsoft Teams where the application randomly hangs at unpredictable intervals. The only way to resolve it is to quit the app and restart it. I have already used the "Report a Bug" feature in Teams, and we are running the latest version of the app.

Teams is installed on the Golden Image with the correct switch and was working well for the last months, it started happening for one user and now more and more users are affected.

Our current setup:

• Windows 10 22H2 (September patches applied)
• FSLogix (latest version)
• AppVolume (latest version)
• DEM (latest version)
• no Azure PRT

Has anyone experienced similar issues, and if so, were there any solutions or workarounds you found helpful? Any advice would be greatly appreciated!

Thank you in advance!

Edited October 17, 2024Oct 17 by SchwarzC

Not much help but, yeah I've had that a couple times (no teams optimization) over the years.  Last was a couple months ago when "New Teams" came out.  I have attributed it to something "cloudy" 😉 with the current teams build and or the ms datacenter users are connecting to. 

"Sign out" of teams and clear Teams cache usually 'fixes' anything Teams related.  if that fixes it often you could have something in your profile being persisted that shouldn't.  You mentioned DEM and FSlogix... which is handling Teams local appdata? Reread MS documentation for profile roaming persistency.   I don't keep anything marked as optional and  I recall these details changing a couple times from when we started testing new teams and when we rolled it out.  I'm pretty sure this helped with the last issue we had.
 

Edited October 18, 2024Oct 18 by BenTrojahn

Is Teams running in optimization mode? If yes, try turning it off via registry or GPO to see if that makes a difference.

We actually found the culprit of this issue, in one of our AppStacks (App Volume) a different WebView2 seems to have installed itself, while we did an upgrade and went unnoticed, New Teams didn't like that.

After repackaging all went back to normal.