Posted October 17, 2024Oct 17 Good afternoon, We are currently running 2306 in our environment but have some users that use their personal Macs to connect to View. Have had 2 users who updated their Macs View Clients to 2406 and have had issues with dual screens on their Macs. The issues they have are the mouse randomly jumping between applications, lagging between monitors, clicking things, etc. Once i noticed the reported issues started around the same time as 2402 release date, i had them download the 2306 version and the problem went away. I do not know if this is because their client doesn't match our internal agent (2306) but wanted to give everyone a heads up.
October 17, 2024Oct 17 Community Expert Upgrading the client shouldn't cause these kinds of issues because the client is supposed to be backward compatible with older versions of the agent. But strange things happen sometimes, and there can be bugs or other weird issues. Have you opened a ticket for this issue? Support can get this issue on the engineering team's radar so it can be addressed. Sean Massey Independent Consultant/Analyst/Blogger | VCDX-EUC 247 Vice Chairman of the Board - World of EUC Blog: thevirtualhorizon.com Mastodon: @[email protected] Instagram/Thread: @seanpmassey LI: https://www.linkedin.com/in/seanpmassey/
October 22, 2024Oct 22 Author On 10/17/2024 at 1:25 PM, Sean Massey-1 said: Upgrading the client shouldn't cause these kinds of issues because the client is supposed to be backward compatible with older versions of the agent. But strange things happen sometimes, and there can be bugs or other weird issues. Have you opened a ticket for this issue? Support can get this issue on the engineering team's radar so it can be addressed. We did but the users were not very willing to troubleshoot, not uncommon in my field, and it was only a handful of Mac users. An acceptable solution for them was to downgrade the client.
October 24, 2024Oct 24 Community Expert On 10/22/2024 at 9:25 AM, amr said: We did but the users were not very willing to troubleshoot, not uncommon in my field, and it was only a handful of Mac users. An acceptable solution for them was to downgrade the client. Open a ticket anyway. If a downgrade fixes the issue, and you don’t report it by opening a ticket, it won’t get on engineering’s radar. Sean Massey Independent Consultant/Analyst/Blogger | VCDX-EUC 247 Vice Chairman of the Board - World of EUC Blog: thevirtualhorizon.com Mastodon: @[email protected] Instagram/Thread: @seanpmassey LI: https://www.linkedin.com/in/seanpmassey/
February 27Feb 27 Hello, I am having this same issue. Dual screen mac with mouse problems. How do I downgrade please? The only options I see are 2406 which gives me the same issues
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