Horizon Client for Windows Installation Failed

[M-Ali]

I'm trying to install Horizon Client in a Windows Desktop, but I get an error "Install failed".

How should I troubleshoot this issue and what is the cause for it?

 

Edited October 27 by M-Ali

[Dominik]

Hello @M-Ali ,

you can check logs c:\program data\vmware\vdm

[Victor León]

Hello, 

When you install the Windows-based components, the installation log is created at %TEMP%\vminst.log_date_timestamp.
In addition, an MSI installation log is created at %TEMP%\vmmsi.log_date_timestamp.

Refer to: https://kb.omnissa.com/s/article/1027744

[GoShen]

The logs should indicate if the pre-reqs failed to install as well. You can also check the windows event logs in the applications node.

[M-Ali]

the installation log file shows that error "There is a problem with Windows Installer Package. A DLL required for this install to complete could not be run".

I uninstall any Visual C++ files installed previously and let the installer to install the required version. But the issue appears again.
Any Ideas, how to fix it?

[M-Ali]

Thank you all for answering my questions.

We discovered that the problem is caused by the antivirus; therefore, we tried whitelisting the installation folder to resolve it.

But which folders should be whitelisted to resolve this issue?

[Victor León]

Hello M-Ali, check this KB for AV exclusions required for Horizon.  https://kb.omnissa.com/s/article/2082045