OAshby Posted October 25 Share Posted October 25 Hi All, Looking for some advice here. We have a fleet of Company-owned iOS devices managed by WS1 with a mixture of Supervised and non-supervised. Currently, when a user leaves the company, we do an Enterprise wipe on the device. Unfortunately, this sometimes backfires because if the user refuses to give their Apple ID details, we are invariably left with an unusable device. Any suggestions for a better way of doing this so we can retain use of the device? For example, is there a way to remotely change the passcode on the device so can later login and do a controlled erase? What about Organisation-Linked Activation Lock, can that be of benefit here? Link to comment Share on other sites More sharing options...
MikeAcevedo Posted Friday at 10:49 PM Share Posted Friday at 10:49 PM We used to clear the device's activation lock and then Erase all content and settings. This should clear the activation lock. The other way is to call Apple Business support with proof of purchase, and they should be able to clear all your organization's devices. 2 Link to comment Share on other sites More sharing options...
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