Horizon Client “Enable Keylogger Blocking” option is not displayed in Horizon Client installation

[fu-ma]

I have one computer that does NOT show the “Enable Keylogger Blocking” option when installing Horizon Client.
I have installed Horizon Client on many end-user computers but only this one.

• This PC is a Surface Laptop 7 (arm64). 
• OS is Windows 11 24H2 Home (build 26100).
  This PC was recently purchased and had a built-in operating system.
• Used in a Japanese-language environment.
• I have run the Horizon Client installer for versions 2406.1 and 2312.1 and none of them work.
• Output to the installation log:

  Setting numeric variable 'KEYLOGGER_BLOCKING_SUPPORTED' to value 0

Attached is a capture of the installer and msinfo32.
Does anyone have any idea as to the cause?

Edited November 13 by fu-ma

[Matt Baumann]

According to the documentation setting this to 0 disables it. 
 

KEYLOGGER_BLOCKING_ENABLED

Determines whether keylogger blocking is enabled. A value of 1 enables the feature. A value of 0 disables the feature. The feature is disabled by default.

https://docs.omnissa.com/bundle/HorizonClient-WindowsGuideV2406/page/InstallHorizonClientFromtheCommandLine.html

[fu-ma]

Thanks for your reply!

You suggested and I did the installation with the KEYLOGGER_BLOCKING_ENABLED option in the CLI instead of the GUI.
The installation itself completed, but unfortunately, I get the following error message when connecting to the pool and am forced to disconnect from the pool.

"Enabled keylogger block and connection to remote computer terminated, but this feature is not supported on the current platform" (Machine translation from Japanese)

Is there some documentation that I have not been able to find that states that this hardware or OS is not supported?
Or is there an unknown incompatibility?

[Dominik]

Hello @fu-ma,

In my opinion, ARM doesn't support this feature. 

You have to create feature request for this. 

[Ivan de Mes]

Looking at the documentation, there's no mention that keylogger blocking is not supported for Windows on ARM.

Supported versions of Windows 10 and Windows 11 on Horizon Client (58096)

Hardware and Software Requirements for Horizon Windows Client

Maybe someone from Omnissa can confirm this...?

Otherwise, any policies that may be misconfigured?

View Agent Configuration ADMX Template Settings (Look for "Keylogger Blocking")

[Dominik]

I don't have laptop with ARM processor with Windows, but I installed Windows 11  ARM with Vmware Fusion on Apple M2 Processor, and I can't see option for blocking keyloggers.

[Ivan de Mes]

Ok, thanks for checking @Dominik.

Maybe someone from Omnissa can elaborate? Maybe it's indeed (deliberately) missing for ARM and the documentation is not specifically mentioning it.

[fu-ma]

I accidentally left it as resolved... (It has been canceled.)
Thank you for checking.
The PC is the personal property of the end user and does not participate in Active Directory, EntraID, or MDM.
Since it was purchased and only has a simple initial configuration, it is unlikely that it has any special settings in it that would affect this event.
I suspect there may be an undisclosed incompatibility.

Edited November 20 by fu-ma