Can not check the network latency using Tracert to SaaS Console (cn1689.awmdm.com)

[Yanavadee A.]

I can't check the network latency using Tracert to SaaS Console (cn1689.awmdm.com)
My security team is concerned about it, can anyone share the information on this?

[Amine Ayad]

Workspace ONE UEM SaaS environments are hosted behind load balancers, firewalls, and other security layers that are designed to block or filter certain network probes—including ICMP-based tools like tracert. As a result, attempting to run a traceroute to a SaaS Console endpoint (e.g., cn1689.awmdm.com) often won’t return meaningful network hop information. This is a standard security practice across many cloud-based services to prevent direct mapping of infrastructure.
You should consider HTTPS-based checks or 3rd party monitoring tools that don't rely on ICMP.