The remote machine power policy cannot be used in my Horizon View environment.

[Mason Ma]

I use full clone to publish 1000 machines. Shortly after upgrading to 2023.1, a problem with the machine power management policy occurred, and I cannot use the Always power on policy. Even when I am provisioning the Pool, the VMs cannot start automatically.

How should I solve it?

[Jon Holloway]

@Mason Ma What errors do you see in Horizon Console and logs?  Also, can you confirm the version?  Is this 2312.1?

[Mason Ma]

The "machine shutdown" action can be seen in the HCS logs. However, there is no further confirmation of powering off by the VmController, and even less is there the "powerOnVMTask" instruction for the HCS to call the VC to start up.

There is no error information in the logs

Yes, the HCS version is 2312.1

 

[Sean Massey-1]

Do you see any errors on the vCenter side?

Have you opened a ticket with support?

[Mason]

I haven't seen any vCenter side errors on HCS logs

 

I've requested support, but the support is very slow at present and the problem hasn't been solved yet.

[Sean Massey-1]

On 12/1/2024 at 5:25 AM, Mason said:

I haven't seen any vCenter side errors on HCS logs

Do you see any errors in vCenter?

[Mason]

On 12/3/2024 at 9:29 PM, Sean Massey-1 said:

Do you see any errors in vCenter?

I didn't see the vCenter error or the HCS error. Regarding vCenter support, I've looked into Broadcom and Dell and didn't find any errors.

 

I want to check the data synchronization issue of HCS. Since I'm a novice, I don't know how to operate.

[Sean Massey-1]

21 hours ago, Mason said:

I didn't see the vCenter error or the HCS error. Regarding vCenter support, I've looked into Broadcom and Dell and didn't find any errors.

 

I want to check the data synchronization issue of HCS. Since I'm a novice, I don't know how to operate.

OK.  If you’re seeing data synchronization or replication errors in a production environment, I would highly recommend working with support.  If there are synchronization or replication errors between connection servers, support would be the best to guide you on how to resolve them.  If you’re having trouble getting a response, I would recommend escalating.

 

Have you rebooted your connection servers to make sure this wasn’t a transient issue?  And can you share the log entries that make you think this is a data synchronization error?

Edited Saturday at 05:15 AM by Sean Massey-1