macOS Intelligent Hub not displaying apps in the UI, only scripts.

[RJEMDM]

Hello,

As of late, a number of users with Macs running Sonoma 14.5.1 - 14.7 have reported intelligent hub is not displaying applications in the UI. The only items available in the 'All Apps' section are scripts available to be run.

 

[Sascha Warno]

Scripts are potentially handled differently then apps which would be received through Hub Services. Any issues to connect to the Hub Services/Access URL from the devices? Best is to pull Hub debug logs from the device and have them send to the console.

[RJEMDM]

No issues connecting to Hub Services/Access URL from the device. I didn't manage to pull Hub logs before asking one of the affected users to update their OS to 14.7.1. Doing so seems to have cured the issue.

[RJEMDM]

Follow up...

The same issue has been noted on a users' Mac running macOS 15.1.1 with Hub v24.07.1

I shall be raising a support ticket for this issue.

[RJEMDM]

Hi @Sascha Warno - latest release of Hub for Mac (v24.07.2) addresses this known issue.
 

HUBM-8948: Fixed the issue where only web links showed in Intelligent hub instead of Internal apps on several macOS devices.

As a customer, am I able to review emerging and acknowledged known issues? It would be helpful in my internal communication to users that a particular issue is known to the vendor with a bug fix activity being worked on. As with this known issue, other than generating a support ticket, we were in the dark. Not a great experience. 

Thank you.