Dear Omnissa Community,
I am encountering a critical issue with my Access Appliance (on-prem v23.09.0.0 Build 22674549) following an update to the SSL certificate and a subsequent restart of the virtual machine. Upon reboot, the system displayed a "red box" error. Based on my research, it appears this issue might be related to OpenSearch, but I am uncertain about the exact cause and solution.
Here are the steps I have taken so far in an attempt to resolve the issue:
- Restored the Access SQL database to the state prior to the SSL certificate update.
- Attempted to restore the primary Access VM from an older backup (clone).
- Executed the command hznAdminTool configureBreakGlassLogin -enable -loginZero, which resulted in the following error:
"Caused by: liquibase.exception.LockException: Could not acquire change log lock. Currently locked by ..."
Despite these efforts, the issue persists, and I am unable to resolve the "red box" error. I suspect there might be a deeper issue related to the database (liquidbase) or OpenSearch that I am unable to address on my own.
I regained Access. Many thanks John for your help! Also I have to add, Opensearch started to work ok after I rebooted my nodes, one by one.
