Jenifer Slabaugh

@BillClark Yes, per this KB if you're not able to open a case via the portal because of expired licenses and if you are trying to renew but are facing delays in getting the new licenses due to the transition, you may open a support case via the phone numbers listed here: https://kb.omnissa.com/s/article/6000004

Hey Trevor, have you made sure the EGW can hit these URLs?