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Software Application Catalog Overview Software Asset Management (SAM) provides Employee Experience customers with normalized application usage. To implement Software Asset Management (SAM) successfully, you need to focus on mapping your applications correctly. This process ensures that the data collected from different sources is accurately linked to the standardized list of applications in the Software Application Catalog. The catalog is global across all of our customers and includes over 300+ end-user applications. The catalog will continue to grow as new applications are identified. The normalized app list is created by joining the App Activity and UEM tables - App Activity: The agents that are deployed on MacOS and Windows collect app foreground events. UEM: UEM is the management vehicle that provides device and app inventory data. Implement SAM Notify: contact your account and product management teams that you want to implement SAM. Initial Automatic Mapping: When SAM is enabled, your environment automatically benefits from the pre-existing mappings in the global Software Application Catalog. Identify Important Applications: Provide a list of productivity applications that are important for tracking usage across your organization. This list should include applications your team manages daily, important renewals, and any other applications you deem critical. Data Review: Work with your account and product management teams to review the UEM Apps, App Activity, and Software Application Catalog. This collaboration ensures accurate mapping between the Package ID (from UEM), App Name (collected by the agent), and the corresponding entry in the Catalog. Publish Catalog Updates: The updates and additions to the catalog are published to the global Software Application Catalog via our standard release cycle. Why Mapping is Crucial Mapping is essential for SAM to function effectively because: It allows SAM to accurately identify and normalize application data from various sources, such as Employee Experience agents and UEM. This ensures that all instances of a specific application are grouped, even if there are variations in naming conventions or versions. It enables SAM to track application usage across your environment comprehensively. You can then identify unused or underutilized applications, understand adoption trends, and make informed decisions about software licensing. Timeline The initial mapping process typically takes about four weeks from review to updating the master Catalog. Mapping accuracy directly impacts SAM's ability to identify and track application usage, making it critical to the solution's success. Once the new version of the Software Applications Catalog is published then the usage metrics will be tracked for new and updated applications. Validate Mappings with Reports You can validate mappings in your environment by using specific reports within the Intelligence → Product Catalog section. These reports let you verify which applications are mapped, identify any unmapped applications, and understand the mapping details. The sources list several reports you can use to validate your current mapping in your environment: Product Catalog Data Source: Intelligence → Product Catalog This report provides you with a list of all the normalized apps within your environment. You can add new applications during the mapping process. Mapped Employee Experience Apps Data Source: Intelligence → Product Catalog Mapping Employee Experience This report allows users to view the App Name field (App Activity App Name) that is mapped to the Product Name in the Software Application Catalog. Mapped UEM Apps Data Source: Intelligence → Product Catalog Mapping UEM This report allows users to view the Product Source Value field (UEM App Name) that is mapped to the Product Name in the Software Application Catalog. Unmapped Apps Data Source: Intelligence → App Activity This report includes columns from App Activity, Product Catalog, and Product Catalog Mapping Employee Experience. Filter on the Product Identifier (Product Catalog) is Null / Blank then add the field to the report. By carefully implementing SAM and focusing on accurate catalog mapping, you can effectively track application usage, optimize software licensing, and make data-driven decisions about your software assets. We are continually striving to enhance the product. Please share your comments, ideas, and questions regarding SAM. Shane Hetrick Product Line Manager - Software Asset Management Want to test this out and see what it’s all about? SAM is a Limited Availability offering. Pre-requirements Employee Experience. Managed devices in UEM. Agents deployed on the device. If have not done this yet then you will need to deploy the agents to get app activity data. To enable SAM - contact your Omnissa account team or complete this sign up form for me to respond direct to you. Our team will be in contact to set up a 30 minute demo of SAM.

Workspace ONE Intelligence now offers Software Asset Management (SAM) in Limited Availability for Employee Experience customers. SAM provides users with a strategic approach for identifying application inventory and tracking usage. This capability is key for helping organizations optimize software license cost, enforce compliance, and reduce security vulnerabilities. As technology continues to evolve, this function has become more critical than ever for businesses Use Cases Software Asset Management is a tall order for any organization and is a critical process for every IT team. To effectively track usage you need a robust set of tools to provide you with all of the data points to get the job done. The Workspace ONE SAM solution provides IT teams with essential data about applications to help organizations: Deliver Cost Savings: Optimize utilization of existing licenses and avoid unnecessary software purchases. Reduce Security risks: Remove unused applications to reduce software sprawl and minimize your attack surface. Drive Compliance: Identify outdated applications to maintain compliance with vendor and industry standards. Improve efficiency: Simplify software administration with Freestyle and Hub - request fulfillment, onboarding, off-boarding, and license reclamation. Enhance decision-making: Provide accurate data on software usage and costs that your organization can leverage for important decisions. Components Implementing a comprehensive SAM process requires a broad technology set. The Omnissa SAM solution offers key components to support your team with the following: Portfolio Inventory: Accurately identify all software assets deployed within the organization, including both licensed and unlicensed software. Implement a comprehensive process to maintain accurate inventory of all applications across your enterprise. Discovery: Identify unsanctioned software use and costs to prevent shadow IT from spreading and confidential data from being stored in unapproved applications. Usage: Ensuring that software usage aligns with the terms and conditions of your contract. Consistently perform audits of software and update the terms of your agreement as required. Compare: Consolidate applications with similar capabilities. This reduces IT overhead and cost for “like” apps. By effectively managing software assets, organizations can optimize their IT investments, reduce costs, and mitigate risks. Want to test this out and see what it’s all about? SAM is a Limited Availability offering. Pre-requirements Employee Experience. Managed devices in UEM. Agents deployed on the device. If have not done this yet then you will need to deploy the agents to get app activity data. To enable SAM - contact your Omnissa account team or complete this sign up form for me to respond direct to you. Company Name, Name, Email, Account Owner / Rep Name Our team will be in contact to set up a 30 minute demo of SAM. We look forward to connecting with you and learning more about how we can help your SAM program. Shane Hetrick Product Line Manager