Jason Misleh

Hi Ivan, I reviewed the SR and the corresponding escalation internally. Our teams are actively working on this issue and will continue to provide updates via the SR. I will continue to monitor it as well

Please provide the SR #

Hello, Have you resolved this issue? If not, I would suggest opening an SR with our support team so that they can look at the logs in detail, as we do not have the ability to do log reviews via community posts.

Hello, Here is the correct doc link for rotating certs: https://docs.omnissa.com/bundle/Workspace_ONE_TunnelV2406/page/TunnelManagingCerts.html Depending on which cert exactly needs to be rotated, there are different end user experiences. Can you clarify where in the console / which certificate you are talking about? You can post a screenshot or DM me one if it contains sensitive information. Typically, there will be minimal disruption and everything is automated. When you regenerate the certificate, the UAG will get the new certificate automatically. You can reboot the UAGs to speed that process up. As for end users, you will need to add version and republish the VPN profile. This KB explains in more detail: https://kb.omnissa.com/s/article/93175?lang=en_US

Could you share the resolution or troubleshooting steps for the broader community?

@MarioG, I would suggest opening an SR. As @Pim Van De Vis stated above, we need log information and other data to troubleshoot this type of issue. Global Support is most equipped to do log reviews and troubleshooting. If you are unable to open an SR, let me know and we'll try to figure something out to help.

24-48 hours.

You cannot hide the settings app, but you can use restrictions to control some of the settings. You can also use single app mode or kiosk mode if that works for your use case, or you can create a Home Screen layout that hides settings in a folder somewhere.

typically, this means that an administrator removed the profile from the device in the UEM console on the device details page. can you confirm if this has happened?

one additional ask - can you spot check that the file is on the device? I can't reproduce this, its working fine for me right now.

alright. can you provide the full mUU log? DM is fine if you can't post here for privacy.

Hey @ZombieKiller - doing some quick testing and reaching out to a few folks to assist. Is this widespread?

You can submit feedback here: https://omnissa.aha.io

for an issue like this, I would suggest opening an SR with our support team so they can go thru logs and troubleshooting with you

I have created a feature request for this for you