Ken Rowe

Omnissa Workspace ONE UEM: Modern SaaS Architecture and New Features This briefing document reviews vital themes and features of Omnissa's Workspace ONE UEM platform, focusing on the new Modern SaaS architecture and related functionalities like Windows Multiuser support and resource deployment tracking. I. Modern SaaS Architecture Omnissa is transitioning Workspace ONE UEM from a legacy architecture to a modern, SaaS-based platform. This shift brings several benefits: Faster Resource Deployment: "With the modernisation of Workspace ONE UEM, not only have we achieved a 10x faster deployment of resources, but we have also completely revamped the monitoring experience of resource deployments." Improved Scalability and Resilience: Micro-services architecture enables independent scaling and fault tolerance. Automation further enhances scalability during peak demands. Platform Extensibility: The platform allows for customer and partner integrations, adding further value. Key Architectural Enhancements: Desired State Management (DSM): DSM ensures devices adhere to organizational policies. The transition to a SaaS model enables faster and more predictable policy enforcement. Enhanced Security Posture: Omnissa emphasises security through secure coding practices, vulnerability scanning, encryption at rest (LUKS), and granular data boundary control using tenancy context and Row-Level Security (RLS). II. Resource Delivery Optimization and Deployment Tracking Modern SaaS architecture introduces optimised resource delivery and detailed deployment tracking capabilities: Deployment Tracking Dashboard: This dashboard provides comprehensive insights into application and profile deployment status across different device states: evaluated, Pending Evaluation, Excluded, and Installed but not assigned. Summary Statistics: High-level overview of deployment progress, including Total Assigned, Evaluated, Pending, Excluded, and Installed but not assigned counts. Interactive Charts and Device Grids: Visualise deployment data and perform bulk device actions like force installation or removal. Filters: Refine deployment tracking data based on criteria like Installation Status, Last Check-in, etc. Assignment Preview and ETA: This section provides a snapshot of assignment changes before publishing and estimates the time it will take for devices to receive instructions. III. Workspace ONE Windows Multiuser The Windows Multiuser functionality allows multiple users to share a single device asynchronously, each with a unique login experience: Benefits: It enables flexible device sharing without impacting other users and increases ROI for shared environments like VDI and call centres. Key Features: User and Device Context for resource assignment. Multiuser Checkout Restrictions to control enrollment. Pause/Resume User Reassignment for granular control. IV. Workspace ONE Launcher Widget Feature This feature enhances the Secure Launcher experience by allowing for the configuration and use of widgets: Benefits: Provides customised access to information and functionalities. Improves user productivity and efficiency. Prerequisites: Workspace ONE Console Version: 2406 Android: 5+ Secure Launcher Version: 23.02+ V. Rollout and Community Feedback Workspace ONE UEM 2406 is a prerequisite for the Modern SaaS architecture. Modern SaaS activation is being rolled out on a schedule, with a KB article (https://kb.omnissa.com/s/article/6000206) providing information on activation status. The Omnissa Community forum provides discussion and feedback on the new features and architecture. VI. Conclusion Omnissa's focus on modernizing Workspace ONE UEM with a SaaS architecture delivers substantial speed, scalability, security, and user experience improvements. The detailed deployment tracking and the introduction of Windows Multiuser functionality further enhance the platform's capabilities for managing complex enterprise environments. The ongoing community engagement ensures continuous feedback and improvement of the platform. Omnissa Modern Stack for UEM.wav

Measuring the Success of Omnissa's DEX Strategy The Importance of DEX: A positive DEX is crucial for employee satisfaction, productivity, and ultimately, business success. As stated, "More empowered and productive employees lead to great customer experiences, resulting in higher top-line and bottom-line business growth." (VMware Blog) Challenges of Hybrid Work: The shift to hybrid work models has amplified the complexity of delivering seamless and secure technology experiences for employees. The Need for Proactive Management: Traditional, reactive IT support is no longer sufficient. DEX solutions must proactively monitor, analyze, and remediate issues before they impact employee productivity. Data-Driven Insights: Measuring and analyzing DEX requires gathering both quantitative and qualitative data to gain a holistic understanding of employee experiences. Omnissa's DEX Solution Omnissa's approach to DEX emphasizes the following: Employee Empowerment: Providing employees with easy access to the tools and resources they need, including a unified app catalog and self-service capabilities. Streamlined IT Management: Leveraging data, analytics, and AI to empower IT with proactive issue identification, resolution, and automation. Comprehensive Solution: Omnissa combines Workspace ONE Intelligent Hub, Hub Services, UEM, Horizon, and Workspace ONE Access to deliver a unified DEX platform. Key Features & Benefits Workspace ONE Intelligent Hub: Provides a single, personalized portal for employees to access apps, resources, and corporate communications. Workspace ONE Assist: Enables IT to provide real-time remote support to employees, minimizing downtime and frustration. Omnissa Intelligence: Aggregates and analyzes data across the digital workspace, providing actionable insights to optimize DEX. Automated Remediation: Automates issue resolution workflows based on predefined triggers, reducing IT workload and improving response times. Guided Root Cause Analysis: Leverages machine learning to identify the root cause of issues, accelerating problem resolution. Employee Sentiment Analysis: Collects and analyzes employee feedback to gain qualitative insights into their experiences. Quotes "The smartphone is just the tip of the iceberg. It is the applications that can revolutionize policing... If you can improve the day-in-the-life of a working officer, you can deliver a faster time to value." - Tony Ventura, Director of IT Services, PEEL Regional Police "Digital Employee Experience is the pulse of an organization that empowers employees to do their best work and be productive." (VMware Blog) Conclusion Omnissa's DEX solution addresses the evolving needs of today's workforce by providing a comprehensive platform for delivering, measuring, analyzing, and optimizing employee experiences. By embracing proactive management, data-driven insights, and intelligent automation, organizations can create a digital workspace that empowers employees, enhances productivity, and drives business growth. Digital Experience DEX.wav

Horizon Apps on Demand: A Detailed Briefing Based on the provided source material, this briefing document reviews the key themes and takeaways regarding VMware's Horizon Apps on Demand solution. Core Problem: Traditional application delivery methods are struggling to keep pace with the demands of today's dynamic work environments. This leads to: Complexity in Application Management: Packaging, image management, and deployment processes are cumbersome and resource-intensive. Rising User Expectations: Users demand instant and seamless access to applications, regardless of location or device. Scaling Challenges: A logistical hurdle is providing suitable applications to the right users at scale. Solution: Horizon Apps on Demand This solution fundamentally changes how applications are provisioned and managed, offering a dynamic and streamlined approach. Key Features & Benefits: Instant, Dynamic Delivery: "Apps on Demand allow applications to be delivered in real-time, only when a user initiates access." This eliminates pre-installation, reduces image management overhead, and improves login times. Optimized Resource Management: Dynamic provisioning avoids a "one-size-fits-all" model, reducing storage and processing demands and improving overall virtual environment performance. Simplified App Management: Centralized packaging and updates eliminate the need for constant image rebuilding, streamlining application lifecycle management. Enhanced User Experience: Instant application access provides a streamlined experience with faster login times, which is crucial for industries needing quick, reliable access to tools. Reduced IT Overhead: Automation and simplified management allow IT teams to focus on strategic initiatives instead of routine tasks. Scalability and Flexibility: The solution supports various applications and user scenarios, adapting to organizational growth and changing needs. Enhanced Security: On-demand delivery reduces exposure to vulnerabilities from outdated software, and IT retains control over application availability. Target Audience: Horizon Apps on Demand is ideal for organizations struggling with: Complex application delivery processes Meeting user demands for instant application access Scaling application delivery efficiently High IT overhead for application management Industries that can particularly benefit: Healthcare Education Finance Retail Call to Action: Explore how Horizon Apps on Demand can simplify your application delivery, improve user experience, and drive organizational efficiency. Horizon Apps on Demands.wav

Omnissa Workspace ONE & Horizon Briefing Document - Week 39-24 Key Highlights: Omnissa ONE Event: The flagship in-person event focusing on the future of digital work is scheduled for October in Amsterdam, September in Tokyo, and September-October in Dallas. Role-Based Access Control (RBAC) GA: Workspace ONE Cloud Admin Hub 24.09.05 introduces generally available RBAC, allowing Organization Owners granular control over administrator access to Workspace ONE Intelligence and UEM. End-User Computing (EUC) System Migration: The EUC division of Broadcom is transitioning from VMware-hosted to EUC-hosted systems in April-May 2024 in preparation for becoming a standalone entity. End of Life for Legacy App Catalog: SaaS UEM customers should note the Legacy Catalog's end of life. On-premise customers will receive separate communication regarding migration timelines. Workspace ONE UEM Modernization Journey: Resource management & tracking improvements, a key milestone in the modernization journey, are now available for customer testing in limited environments. Notable Release Updates: Workspace ONE Hub 24.07.1 for macOS: This release brings bug fixes and performance enhancements, including addressing macOS 15 application pop-up notifications. Workspace ONE Boxer (iOS & Android): Users can now reply to and forward emails received as .eml attachments. This functionality is governed by the EnableAttachedMessageInteraction KVP. Workspace ONE Content 24.09 for Android: Enhance the visual appeal of Live photos with new Greyscale and Black & White filters. Important Security Information: No new security advisories were issued this week. Refer to the Omnissa Security Response Center for the latest advisories. User Experience (UX) Research Opportunities: Participate in UX research to provide feedback on product design and features. Current opportunities include: WS1 Intelligence - Device Health/Refresh Dashboard: Contribute to a 5-minute drag-and-drop exercise to help shape the development of a new device health and refresh dashboard. KB Highlights & Announcements: System Migration Impacting Workspace ONE and Horizon: KB article 97841 provides details on the upcoming system migration and its impact on customers. Updated Requirements for On-Premise Cumulative Patches: KB article 94706 outlines new requirements for on-premise customers concerning cumulative patch deployment. High Priority KBs: macOS Hub 24.07.1 Installation Issue: KB article 6000198 addresses an issue where macOS Agent (Intelligent Hub) installation requests fail on enrollment with version 24.07.1.263. Application & Profile Management Restrictions: KB article 6000196 highlights restricted application and profile management to specific organization group hierarchies in Modern SaaS architecture environments. iOS Intelligent Hub Authentication Loop: KB article 6000201 provides a solution for an authentication loop issue affecting Workspace ONE Intelligent Hub for iOS. Multi-User Checkout Attribute Limitation: KB article 6000202 explains the limitation of using EmployeeID and Email Address attributes for silent checkout mapping in Workspace ONE UEM 24.06's new Windows Multi-User feature. Beta, Lab, and Tech Preview Updates: Workspace ONE Intelligent Hub 24.09 for Android: This beta release introduces the ability to disable Factory Reset Protection on corporate-owned devices using a Custom Settings profile. WS1 Tunnel for iOS: The beta incorporates TLS 1.3 support and improvements to Tunnel server connection behavior for bypass flows, potentially enhancing the performance of VOIP applications. This briefing document provides a high-level overview of the most critical information from this week's release. For detailed information and specific instructions, please refer to the linked resources within each section. EUC Podcast notebook.wav

Omnissa Horizon 8 2406 Release: A Detailed Briefing The Omnissa Horizon 8 2406 release focuses on streamlining IT administration, improving user experience, and optimizing resource management. This document summarizes the critical updates and benefits across these themes: 1. Accelerated Virtual Desktop Deployments: Faster Horizon 8 Desktops with Amazon WorkSpaces Core: This hybrid solution offers faster, scalable, and cost-effective desktop delivery with automated pool provisioning and advanced power management settings. "[This] allows customers to adjust pool capacities and desktop types (persistent or non-persistent, floating, or dedicated) globally, as needed, all through the Horizon 8 console." Efficient App Delivery to Persistent Desktops: App Volumes 2406 introduces persistent desktop support, extending its one-to-many provisioning model to classic Windows desktops, including VMs in Horizon and Citrix environments. This reduces image and app management time and storage costs. App Volumes for Windows 365 and AWS: App Volumes 2406 brings its features to these cloud environments, providing seamless app management across Horizon, Citrix, Microsoft, and Amazon virtual desktop environments. Enhanced App Lifecycle Control: Replicate Application Packages in Specific Stages, and the Apps on Demand technology preview empowers administrators and end users with greater control and flexibility over app package replication and version selection. Simplified License Activation for Horizon SaaS Customers: SaaS customers can now activate their license key through the Horizon console before deploying the Horizon Edge Gateway. 2. Powerful Virtual Workspace Performance: Blast Optimization Templates: These templates integrate with Dynamic Environment Manager (DEM) profiles to offer optimal image quality, frames, and bandwidth settings tailored to specific network profiles. Expanded GPU Choice with AMD Support: AMD hardware encode capabilities using the AMF encode APIs for Horizon Cloud are now supported, offering more GPU options alongside NVIDIA and Intel. Boosted FPS for Enhanced Performance: Blast now achieves 120 FPS, significantly improving multimedia and high-end graphics performance on Windows and Mac systems. HP Anyware Integration: HP Anyware for Omnissa Horizon 8 with PCoIP® Ultra and Blast protocol support on HP Trusted Zero Clients enhances remote performance and graphics experience. Microsoft Teams 2.1 Support: Official support for the new Microsoft Teams client (2.1) ensures end-user access to the latest applications within virtual environments. 3. Innovative Management Capabilities: Microsoft Entra Hybrid Join Managed Mode: This feature streamlines connectivity by providing smoother domain join to on-premises and Azure AD environments. It now supports all pool types, including instant clone pools. Flexibility with Native Microsoft Azure VMs: Admins can create manual pools in unmanaged mode using VMs in Microsoft Azure, providing greater flexibility and control over cloud infrastructure. Improved Horizon Client Usability: The new folder feature and navigation sidebar enhance remote application and desktop management, simplifying organization and navigation. FIDO2 WebAuthN Redirection for macOS: Users can leverage local endpoint FIDO2 components in remote desktops and applications, enhancing platform security and integration. Simplified Pool and VM Management: Options to restrict user access without stopping desktop provisioning and the ability to shut down multiple instant clone VMs improve administrative efficiency. Home Site Redirection for CPA: This feature optimizes traffic flow by redirecting users to their designated home site without reauthentication, improving efficiency in Cloud Pod Architecture deployments. RESTful APIs for Lifecycle Automation: New APIs automate the installation and upgrade processes for Horizon Connection and Enrollment Servers, streamlining lifecycle management. Terraform Support for Automation and Consistency: The new Omnissa Horizon Terraform Provider enables Infrastructure as Code (IaC) for managing Horizon Connection and Enrollment Servers, ensuring predictable, consistent, and scalable infrastructure management. Conclusion: The Omnissa Horizon 8 2406 release delivers a comprehensive update suite that enhances IT administration, user experience, and resource management. Upgrading to this latest version empowers organizations to optimize their virtual desktop infrastructure, streamline workflows, and provide a seamless and secure end-user experience. Horizon 2406 Updates.wav