Jenn Godwin

Hello Omnissa community! It's been a minute, but I am back with another tips & tricks post to help you use our forums to their full potential🤓 As you know, these forums are the best place to interact directly with Omnissa employees and your fellow community members. Hopefully you have also seen that it's a great place to catch Omnissa webinars, find upcoming event information, and stay up to date on other important news. If not, don't worry too much - you can always follow key forum areas and get notified to make sure you never miss out on the things that interest you! In this post I will outline how you can adjust your notification settings to fit your needs, as well as how to follow various types of content on the forums including the topics you start or reply to, specific subforums, and our event calendar. 🔔Notification Settings First, let's look at the notification settings, which you can access by clicking the bell icon in the top right corner and then selecting Notification settings at the top of the list. This will take you to the settings page where you can adjust the default settings for the many various types of notifications available to you on the forums. A bit down the list you will see the Followed Content section, where we highly recommend setting the system to automatically notify you about new posts on topics that you create or reply to. This will ensure that you see any answers to your questions and/or replies to discussions you participate in. You can also adjust the default settings for how often the system will notify you and how it will do so - via the forum notification list, email, or push notifications if enabled in your browser. Further down the list you will also see the Event Reminders section, where you can adjust how the system sends requested event notifications. 💬Following Topics To follow any topic on the forums simply open the page and click the Follow button near the title of the post. From there you can adjust how often you will get notifications about new replies on in the topic, if different than your default settings, and decide whether or not to show others that you follow the topic. Then click the second Follow button to finalize your choices. To follow a topic when you create it, just toggle on the Follow topic switch near the bottom of the post editor before you post it. This will be on by default if you enable the automatic following settings for your account. To follow a topic that you post a reply to, you can once again just toggle the Follow topic switch before submitting your reply. 📃Following Subforums You can also follow specific subforums that interest you. Navigate into the subforum in question and click the Follow button near the subforum title. Again, you can adjust the settings for notification frequency and showing that you follow this subforum before you confirm the choices by clicking the second Follow button. You may notice that our main product categories do not have the follow button at the top. This is because they only hold other subforums and not individual posts, so there are no new topics to be notified of in that space. Instead, you will follow the individual subforums within each category. For example, the Horizon category does not have a follow button, but if you click into the various subforums there you will be able to follow each of them. 📆Following the Community Calendar & Events To follow our community calendar, navigate to the Events tab at the top of the page. You may notice the Subscribe button, where you can subscribe to the iCalendar feed if supported by your calendar app. However, for this post we will focus on how to follow the Community Calendar for event notifications directly on the forums. First, you will need to click into the month, week, or day view of the calendar - next to the Subscribe button. Here you will find the same Follow button as on the subforum pages, and you'll be able to adjust the settings before following the calendar. Once you've followed the calendar you will be notified when events are added to it. On the calendar, you can also click into individual events to RSVP, set a reminder when they are approaching, and follow the event itself to be notified of any updates to the event. 🎛️Managing Your Followed Content Over time, you may want to see a list of the content that you follow and adjust your settings for each type of content. To do so, click your name in the top right corner and navigate to Manage Followed Content. This will take you to a page where you can do as the name suggests and manage what content you follow. On the left you will see a list of each content type on the forums, which you can click into to see a list of everything you follow of that type. From there you can adjust your preferences or unfollow things as desired. That's it for now - I hope this post helps you get the most out of the forums and never miss the things that interest you! If you have any questions about using these forums them, please drop a reply here and let me know so I can cover your requests in future tips and tricks posts.

Hello both! I've just pinged you directly Guy, please let me know if you have any questions there!

Thanks for sharing that Pim! And if you notice any templates that you were expecting not showing up, it's because that is also not all of them. We're still working on getting all the correct zip files added, so you'll see more of the old posts show up there as we go through.

Hello Omnissa community! As you may have noticed, we have recently migrated the EUC related content from the previous VMware by Broadcom community forums onto this site. We are happy to be able to provide this archive of helpful posts and information that have been shared over the years, and we hope that you'll find it very useful! You can find these posts here in the Migrated Content section of the forums. You will notice that it is view only, and you won't be able to post new content in these forums or reply to the existing posts. The migrated content will also appear alongside non-migrated posts when you search the forums, enabling you to find the posts and answers you are looking for even if they were originally on the other site. One key note is that you must be signed in to see this content. Otherwise you will only see a message that you do not have the correct permissions to view the content and you'll be prompted to register.

@Dale Carter @Jubish Jose - Yes, we are working to migrate the content from the EUC related sections of the old VMTN forums over here, but that will not include profile pages for users. However, if you made a post on the VMTN forums that is migrated over, we also expect to be able to tie it to your account on this new platform - as long as you used the same email to log into Customer Connect and sign in here. At least that is the idea, assuming the data migration goes according to plan! We don't have a estimated completion date for the import quite yet, but definitely keep an eye out.

Hello! Welcome to the forums @salty👋

Thank you for checking in on this OBrien! I have also reached out to our team internally and have gotten a couple of new support contacts who should be able to help in lieu of the sales support emails not working. @Peter I will send you a direct message with the contact info for these folks now!

Good idea Joel, I'll update the tags here!

The community team is thrilled to welcome everyone into our new forums! As we get started there are so many features and settings for you to take advantage of and make your forum experience great. This post will go over a handful of the most helpful features to start using, and our team will share more tips & tricks here in the forum resources section as time goes on. Posting When you want to create a post on the forums you can either use the +Create button at the top of the screen and select the correct sub forum from the drop down list, or you can go into the sub forum you wish to post in and use the Start new topic button there. You will notice that some of the sections do not allow topics to be posted. These are categories that hold more specific sub forums, so if you go one level deeper you should be able to post just fine! Tagging & marking solutions When you post, be sure to tag your content. This will help us ensure content is in the correct subforums, make our search results better, and make it easy for other users to find your content. This is a great way to assist others who might have the same question as you, or who are searching the site and might find the insights that you are sharing helpful. If you aren't sure what tag to use or how to spell it, just start typing. Our list of predefined tags will pop up and you can choose from them, or create your own. If you ask a question and someone answers it in a way that resolves your issue, please feel free to mark the response as the solution. This helps other users who are looking at your post quickly find the correct answer! Interacting & engaging with others We encourage you to get involved in this community space, and engage with other users here. There are many ways you can do that, such as reacting to posts and replying with comments of your own! You can also follow forum members to stay up to date with their content. A good place to find people to follow could be on the leaderboard, or you can follow anyone by going to their profile page and using the +Follow Member button. If you ever see content that is not meeting the requirements in our Code of Conduct, please let the community team know by selecting the three dot symbol on the top of any post or direct message and using the Report feature. Adjusting your account settings There are many personalization options that you can adjust in your account settings, such as your display name and post signature. You can access the account settings by selecting your profile in the upper right hand corner, selecting Account Settings, and selecting the various tabs on the left hand menu. Okay - that's enough for now, this post is already way too long! I hope these tips help you in your forum journey, and the community team will be back with more in another post.

Hello Murat! We're happy to have you here!

Code of Conduct This community is comprised of global participants with different perspectives, unique backgrounds, culturally based ways of communication and varying knowledge / skills levels. To ensure that all participants have a positive experience in the forums, we expect all users to adhere to the website Terms of Service as well as the Code of Conduct do’s and don’ts that we are sharing here. If the guidelines provided in this living document are not followed, the moderation actions detailed below may be taken. The goal is to create a collaborative forum for education and discussion about our products and solutions, allowing us to work together for the betterment of all our end users. These guidelines are in place to provide clear expectations and ensure this is a safe and respectful place for all users - customers, partners, and employees. Do: Be respectful: Treat all forum users, including other members, moderators, and employees with kindness, empathy, and respect. Recognize and appreciate the diversity of backgrounds, experiences, knowledge levels, and opinions within our community. Have patience: We know how imperative it is to get your questions answered and your issues resolved, and we will do our best to ensure a great experience seeking help on these forums. During this time of transition there are sure to be some snags, so your patience is appreciated as we stand this forum up and get going! Our internal team will be actively engaged and helping as they can, but research takes time to give our end users practical and validated responses. Use inclusive language: Use inclusive language that promotes a welcoming atmosphere. Avoid offensive or exclusionary comments related to race, ethnicity, gender, age, sexual orientation, disability, religion, or any other personal characteristics. Connect with others: Foster a fun and inclusive community by making friends and welcoming new users. Start conversations by posting your tips and tricks, questions, or anything else related that you want to share. Reply and react to others’ posts and answer questions if you have the knowledge needed to help them out. Ideally, learn from each other and their experiences with our products. Share the things you like: If you find a post particularly helpful or insightful consider sharing it with others. You can even use the Share option at the top of each topic to share it to your social media or via email. Try not to post repetitive content: Use the search function to see if your question has already been answered before you create a new post. Categorize your content: Help us keep things tidy by posting in the most relevant subforum for your post topic. And help others find the information they need by using our tagging system! If you notice a tag is missing, please let a moderator or admin know. Participate mindfully: Be considerate and constructive in your communication. Disagreements are natural but please express your views without personal attacks or insults. Encourage open discussion and diverse perspectives. Keep this forum a safe place for all users of any skillset, knowledge base or place in this technical vertical. Take responsibility for your actions: Take responsibility for your words and actions. If you make a mistake, apologize and seek to learn from it. Do not engage in behavior that disrupts the positive and inclusive nature of the community. Community is to build strength in a group coming together based on a similar interest and achievable goals. Follow all directions from community moderators and admins: Adhere to the specific guidelines and directives set forth by the community moderators or administrators. These guidelines are in place to ensure the well-being and positive experience of all community members. Report any concerns: If you see any posts that violate this code of conduct, please use the report feature (which can be found by clicking the three dots at the top of any post or direct message) to alert the community moderators and admins. We are committed to addressing concerns and maintaining a safe environment and will investigate these issues. Do not: Don’t engage in harassment or discrimination: Harassment or discrimination of any kind will not be tolerated. Everyone has the right to participate without fear of mistreatment. This includes employees, moderators, and your fellow community members. Do not post about issues with or “call out” other users on public forums, instead please contact a moderator or administrator directly for assistance. Don’t share unlawful or offensive content: Do not create or post links to content that is offensive, inappropriate, or harmful. This includes but is not limited to hate speech, explicit material, or content promoting violence. Don’t seek out or share private information: Respect the privacy and consent of others. Do not try to obtain or post anyone else’s personal information. Do not share your own personal information in public forums. Be mindful of the boundaries of others while interacting with them. Don’t spam: This includes posting promotional content, posting identical messages multiple times, or sharing irrelevant content. Moderation guidelines These guidelines apply to all users - forum members and our employees are all held to the same standards. Posts that violate this code of conduct will be deleted and the user will receive a warning, or for more serious offences the user may be temporarily or permanently banned from engaging on the forums (i.e. creating new posts, replying or reacting to posts, and using the private messaging system). Users who receive multiple warnings for the same or similar violations may be temporarily banned from engaging on the forums. If the behavior continues after this temporary ban, the user may be permanently banned from engaging on the forums. If you wish to appeal a moderation action please direct message the community team for assistance. If you feel someone has violated this code of conduct, please use the report feature (which can be found by clicking the three dots at the top of any post or direct message) for assistance. This will alert your community team and they will promptly review the report, intervening as needed. Other notes Please note that this is a living document which may be edited with additional guidelines as our community continues to grow. Appropriate moderation actions are decided at the sole discretion of the Community Team and may differ from what is indicated here when appropriate based on the severity of the offence.