Dale Carter

At this time Omnissa will not be using the Hands-on Labs environment for Horizon or Workspace ONE

Last week the whole Omnissa Compete and Technical Marketing team (CATM) were in Atlanta for a team offsite where we had a great week meeting each other some for the first time not only in Atlanta but in America, this is a global team so coming together was great. Then after a great night finishing the week at Top Golf, we all woke up on Friday morning to head to the airport and started to see the effects of a patch gone wrong. I was first contacted by one of my team at 4:30 am to say her flight had been canceled, over the next hour it was clear this was not going to just affect one person but the whole team was hit by cancelations or delays, we knew this was not going to be a fun travel day. I was at the airport when something special started to happen, the whole Omnissa team started to come together to start helping our customers, not just the newly formed CATM team but Product Managers, Engineering, Customer Support, and Product Marketing all wanted to get information out quickly to help. Using the power of the newly released Omnissa Community we first released a post that would help our Horizon Desktop users quickly revert to a working desktop. https://community.omnissa.com/forums/topic/67636-mitigating-the-crowdstrike-outage-for-horizon-pools/ For physical machines that were having the blue screen issue, this is where Omnissa Workspace ONE customers benefitted. Unlike other UEM vendors that leverage Microsoft API’s for BitLocker management Workspace ONE UEM decided to take a different approach and we decided to build our own solution for BitLocker management. The first benefit our customers get from this solution is, unlike our competitor’s solutions this comes at no extra cost so from day one Workspace ONE UEM customers are getting the benefit. The second huge benefit came on Friday when our customers we able to easily recover their BitLocker recovery keys quickly to get back up and running. The Omnissa team again took full advantage of the community to quickly get the following instructions out to our customers. https://community.omnissa.com/forums/topic/67641-recovering-bitlocker-key-for-windows-devices-impacted-by-crowdstrike-update/ For even more on this feature you can check out this Tech Zone article https://techzone.omnissa.com/resource/enabling-bitlocker-encryption-remote-windows-devices-workspace-one-operational-tutorial#introduction If that wasn’t enough, for our customers using our DEX solution we released the following community post helping them identify any desktop that was impacted, you can see that update here https://community.omnissa.com/forums/topic/67643-determining-devices-impacted-by-crowdstrike-update/ Summary In summary yes Friday was a day like no other in the IT industry and many people were affected around the world. I have been in the IT industry for over 30 years now and it was amazing to see our teams come together so quickly even though many were being impacted and had the same issues as customers at airports trying to get home to their families. It was also amazing to see the true power of the Omnissa product stack to help our customers so quickly. We are now an independent company, and I truly believe there is no other company that could have done what Omnissa did throughout Friday to help our customers and partners recover as quickly as we did. I look forward to what’s to come in the coming weeks and years and how our exciting new company and software will continue to help customers.

Here are several resources to help our customers with the current CrowdStrike issues https://techzone.omnissa.com/resource/enabling-bitlocker-encryption-remote-windows-devices-workspace-one-operational-tutorial Recovering BitLocker keys for Windows devices impacted by CrowdStrike update Mitigating the CrowdStrike Outage for Horizon pools Determining Devices Impacted by CrowdStrike Update Will update as needed

We are officially Omnissa https://www.businesswire.com/news/home/20240701045159/en/Omnissa-is-Now-an-Independent-Software-Company-and-Digital-Workspace-Leader-with-the-Closing-of-Acquisition-by-KKR

@Jenn Godwin is working on some of this not sure if that will include the profile data

The Omnissa Configuration Maximums tool is now live https://configmax.omnissa.com/home

These products are there today

Check out the new Interoperability matrix for Omnissa https://interopmatrix.omnissa.com/Interoperability

Check out the latest blog over on Omnissa.com https://www.omnissa.com/end-user-computing-division-plans-omnissa-customer-events/

@John Twilley we are working with that team and we are hoping to do that in the future

Great read thanks @Andreano Lanusse

This is great information to have

This is great information for everyone to have. Great work @Rob Beekmans

"Interested in learning more about Dynamic Environment Manager? Head over to our Tech Zone page to find the most up-to-date information. Stay informed about all the latest developments by regularly checking our Tech Zone page for valuable insights and updates." https://techzone.omnissa.com/dynamic-environment-manager

"Are you seeking App Volumes content? Look no further than Tech Zone! Visit Tech Zone to access the latest content from the Technical Marketing team. Stay informed and up-to-date by exploring the valuable resources available on Tech Zone." https://techzone.omnissa.com/app-volumes