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Clarification on KB 1000590 (Already Used VM)


John Twilley

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I'm looking for clarification on KB 1000590 --> The View virtual machine is not accessible and the View Administration console shows the virtual machine status as Already Used (1000590) (omnissa.com)

We are having random issues where a user cannot connect to a non-persistent desktop.  When investigated, the desktop state is "already used".  The pool is already set with the pae-DirtyVMPolicy=2: Automatically refresh virtual machines.  The KB mentions adding some timeout values that I'd never seen published before.

cs-suspendpolltimeout=90000
and
cs-suspendpolltime=1000

Has anyone added these values before?  This does not happen very often, but when it does, it involves the Clinical worker calling the Support Desk to delete the VM and causes disruption. I'd like the VM to just automatically delete as per the DirtyVMPolicy.  

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