BillClark Posted July 18 Share Posted July 18 Horizon Connection server v8.11.0.22629722 w/ the Horizon Admin Console showing v2309. Currently the console session times out too quickly. I've seen several articles about adjusting the "Horizon Console Idle Session Timeout" and "Horizon Console Session and API Timeout" values in Global Settings, which I've done, and have set them both to 60 minutes. I've restarted the connection servers but those settings seem to be ignored and at best I get 10 mins of idle time on the console before I have to login again. Is this a known issue or am I missing a different way to configure the idle timeout value? Quote Link to comment Share on other sites More sharing options...
Employee Clifford O Rourke Posted July 19 Employee Share Posted July 19 I have checked other versions of Horizon....8,9, 8.12 and do not see an issue with admin UI timeouts. I do not have access to 8.11 right now. Can you see anything in the Connection Server debug logs located in C:\ProgramData\VMware\VDM\Logs for the time of the timeout being set ...or the isue occurring? Quote Link to comment Share on other sites More sharing options...
BillClark Posted July 22 Author Share Posted July 22 I see several entries like this: "(SESSION:9381_***_6921) Client supports idle session handling. User idle timeout set to: never. Desktop SSO: enabled. Application SSO: enabled." Not sure if that is referencing the admin console or not. Quote Link to comment Share on other sites More sharing options...
Anobix67 Posted July 22 Share Posted July 22 We have similar issues in our environment, worst of all is that it doesn't know when you're actively working on something (even moving between pages should be resetting the timer). The number of times our team has been configuring a new pool/updating something to have it freeze and force us to re-login is so frustrating. Quote Link to comment Share on other sites More sharing options...
BillClark Posted July 22 Author Share Posted July 22 @Anobix67That's exactly what is happening to us. Trying to create new desktop pools and if you aren't quick about it then we are timed out and have to start over from scratch. Irritating to say the least. Quote Link to comment Share on other sites More sharing options...
Daniel Keer Posted July 23 Share Posted July 23 I've also noticed this on 2312.1 I thought it was just something in my setup. Quote vExpert ⭐⭐ | Omnissa Tech Insider Blog theDXT.ca Link to comment Share on other sites More sharing options...
Employee Clifford O Rourke Posted July 23 Employee Share Posted July 23 @Anobix67 What isthe Horizon version you are running? (SESSION:9381_***_6921)..... is for a desktop session @BillClark You could lok for entries such as: [REST_AUTH_LOGOUT_SUCESS] "User <ad.domain>\Username has logged out from Horizon Server REST API" Or [RestApiAuthFilter] Send response for /view-vlsi/rest/v1/logout elapsed time:<4> msecs Or [EventLogger] Info_Event:[VLSI_USERLOGOFF_REST] Quote Link to comment Share on other sites More sharing options...
BillClark Posted July 23 Author Share Posted July 23 @Clifford O RourkeI do see some of those entries, but they appear to be showing a normal logout, like I had clicked the button. I know for a fact that at this particular point in time, the logs show a "normal" logout yet the console timed out and disconnected by login. Quote Link to comment Share on other sites More sharing options...
Employee Clifford O Rourke Posted July 24 Employee Share Posted July 24 Can you open an SR for this please @BillClark We can troubleshoot the issue more in depth. Quote Link to comment Share on other sites More sharing options...
Anobix67 Posted July 24 Share Posted July 24 23 hours ago, Clifford O Rourke said: @Anobix67 What isthe Horizon version you are running? (SESSION:9381_***_6921)..... is for a desktop session @BillClark Our environment is on 2309, for what that's worth, but has been this way largely since the migration to Horizon 8/the newer web interface (at least from what I remember). Quote Link to comment Share on other sites More sharing options...
BillClark Posted July 24 Author Share Posted July 24 @Clifford O Rourke 10 hours ago, Clifford O Rourke said: Can you open an SR for this please @BillClark We can troubleshoot the issue more in depth. Can I open an SR without a valid license? That is another issue we are currently facing...been trying to get licenses for 2+ months now. Thanks. Quote Link to comment Share on other sites More sharing options...
Employee Jen Posted July 25 Employee Share Posted July 25 @BillClark Yes, per this KB if you're not able to open a case via the portal because of expired licenses and if you are trying to renew but are facing delays in getting the new licenses due to the transition, you may open a support case via the phone numbers listed here: https://kb.omnissa.com/s/article/6000004 Quote Link to comment Share on other sites More sharing options...
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