Daniel Langley

Yeah so you have to 'X' out the AWCM service (this feature will not be available | which uninstalls it as you've seen), then run the installer again and reinstall AWCM back, and upload the cert during the install wizard. You should ONLY be uninstalling/reinstalling the AWCM component, not anything else (not the Device Services Not Device management, etc). It looks like possibly you're reinstalling the Console Node in the screen shot saying it can't connect to the signing service? Looks like the AWCM can't reach the SQL server or the SQL server URL is wrong that you were using in the first error.

OK got it, I thought we were troubleshooting ACC. Take a look at this -> https://docs.omnissa.com/bundle/AirWatchCloudMessaging/page/RenewSSLCertificateforAWCM.html

OK, Let's take a step back, are you trying to update the self-signed 443 server certificate on ACC (AirWatch Cloud Connector), or the AWCM (AirWatch Cloud Manager) certificate?

I don't think you need the Secure Channel Cert for the ACC, it's for servers that host the AWCM service. If the 443 cert expired on the ACC, I think you just need to update it in IIS for port 443. Which cert are you trying to update?

Hi Jking316, Are there any certs (443) possibly that have expired (on that ACC or any in UEM)? Sometimes when the ACC won't start, it's due to a certificate issue of some sort. Take a look at the ACC logs, like Akito recommended, should have some good info in there. Let us know how it goes.