jking316

It must have been on the DS server originally then because nothing was working until I removed and reinstalled AWCM there. Not sure how or why it ended up installed on the ACC server. Luckily we are in the process of moving off this on-prem installation to SaaS.

Okay, that solved it. Had to reinstall AWCM on the device services server as well. Guess it needs to be on both the DS and AWCM servers. Thanks so much for the help.

Unfortunately the password for the keystore isn't documented anywhere so I have no clue what it was set to originally.

I've tried this several times now and it seems like it's trying to install the device services server services while removing the AWCM. I don't get the option to Add/Remove AirWatch features when starting the installer, I get a license agreement, a multi-server configuration setup with options to export/import installer configuration, and then the airwatch features installs. I guess I can go through and install all those services while removing AWCM and then run it again and remove all the device server services and install the AWCM.

I tried that but just get errors and it seems as though it wants to install the full suite of software initially. I'm also not sure why a full reinstall of the system is necessary to renew a certificate.

It's the AWCM cert. They installed AWCM on the ACC when they set this up.

It was the ACC cert that expired. I updated it to the new cert in IIS but when checking https://server:2001/awcm it shows it's still using the old cert.

Yes, an auto-renewing cert didn't auto-renew. I got the new cert but I'm not able to download the Secure Channel Certificate Installer from the console so I can't seem to update the new cert on the servers. I have a local account with admin access so I'm not sure why I can't download it, I just get a locked door screen.

We have an on-prem install of UEM and today, for some reason, the cloud connector service won't start. In event viewer on the cloud connector server I see, "Module:AirWatch.CloudConnector.CloudConnectorService.TasksFailed. Message: All listener threads have terminated; killing application." No changes were made so I'm not sure what's going on. I've reinstalled the cloud connector by downloading the installer from the console but that hasn't helped. Has anyone seen this?