Dennis Posted August 2 Share Posted August 2 The "Last Seen" is still updated properly on some of our devices. Some devices yes, some devices no. We have not yet found a pattern. Normally we also see a current time when using the device, but on some devices the time is only updated when the HubApp is started. Does anyone have any ideas? Quote Link to comment Share on other sites More sharing options...
Employee Dylan Babcock Posted August 2 Employee Share Posted August 2 What platform(s) are you referencing? Last seen generally comes from a device's communication with the AWCM (AirWatch Cloud Messaging) channel that is specific to Workspace ONE. That is to say, you can still query a device and push commands/profiles/apps to a device despite it not having checked in. In this circumstance, we'd use APNS (iOS) or FCM (Android) to push the command to the device. Then it would check in with the AWCM channel and update the last seen time. Generally, devices should be checking in every ~4 hours or so on a rolling interval. That said, if you have a device that hasn't checked in, are you able to query it and have it check in? Quote Link to comment Share on other sites More sharing options...
Dennis Posted August 5 Author Share Posted August 5 The process seems to have stalled. Since the weekend, it has been running normally again without any intervention. Quote Link to comment Share on other sites More sharing options...
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