Employee Ken Rowe Posted October 8 Employee Share Posted October 8 Measuring the Success of Omnissa's DEX Strategy The Importance of DEX: A positive DEX is crucial for employee satisfaction, productivity, and ultimately, business success. As stated, "More empowered and productive employees lead to great customer experiences, resulting in higher top-line and bottom-line business growth." (VMware Blog) Challenges of Hybrid Work: The shift to hybrid work models has amplified the complexity of delivering seamless and secure technology experiences for employees. The Need for Proactive Management: Traditional, reactive IT support is no longer sufficient. DEX solutions must proactively monitor, analyze, and remediate issues before they impact employee productivity. Data-Driven Insights: Measuring and analyzing DEX requires gathering both quantitative and qualitative data to gain a holistic understanding of employee experiences. Omnissa's DEX Solution Omnissa's approach to DEX emphasizes the following: Employee Empowerment: Providing employees with easy access to the tools and resources they need, including a unified app catalog and self-service capabilities. Streamlined IT Management: Leveraging data, analytics, and AI to empower IT with proactive issue identification, resolution, and automation. Comprehensive Solution: Omnissa combines Workspace ONE Intelligent Hub, Hub Services, UEM, Horizon, and Workspace ONE Access to deliver a unified DEX platform. Key Features & Benefits Workspace ONE Intelligent Hub: Provides a single, personalized portal for employees to access apps, resources, and corporate communications. Workspace ONE Assist: Enables IT to provide real-time remote support to employees, minimizing downtime and frustration. Omnissa Intelligence: Aggregates and analyzes data across the digital workspace, providing actionable insights to optimize DEX. Automated Remediation: Automates issue resolution workflows based on predefined triggers, reducing IT workload and improving response times. Guided Root Cause Analysis: Leverages machine learning to identify the root cause of issues, accelerating problem resolution. Employee Sentiment Analysis: Collects and analyzes employee feedback to gain qualitative insights into their experiences. Quotes "The smartphone is just the tip of the iceberg. It is the applications that can revolutionize policing... If you can improve the day-in-the-life of a working officer, you can deliver a faster time to value." - Tony Ventura, Director of IT Services, PEEL Regional Police "Digital Employee Experience is the pulse of an organization that empowers employees to do their best work and be productive." (VMware Blog) Conclusion Omnissa's DEX solution addresses the evolving needs of today's workforce by providing a comprehensive platform for delivering, measuring, analyzing, and optimizing employee experiences. By embracing proactive management, data-driven insights, and intelligent automation, organizations can create a digital workspace that empowers employees, enhances productivity, and drives business growth. Digital Experience DEX.wav 1 1 1 Quote Link to comment Share on other sites More sharing options...
Employee BVest Posted Friday at 08:53 PM Employee Share Posted Friday at 08:53 PM This is an incredible post! I am so thrilled to listen to this today; thank you! Well done! Very conversational and relatable to all. 1 Quote Link to comment Share on other sites More sharing options...
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