Workspace one UEM - Modern Stack

[Ken Rowe]

Omnissa Workspace ONE UEM: Modern SaaS Architecture and New Features

This briefing document reviews vital themes and features of Omnissa's Workspace ONE UEM platform, focusing on the new Modern SaaS architecture and related functionalities like Windows Multiuser support and resource deployment tracking.

I. Modern SaaS Architecture

Omnissa is transitioning Workspace ONE UEM from a legacy architecture to a modern, SaaS-based platform. This shift brings several benefits:

• Faster Resource Deployment: "With the modernisation of Workspace ONE UEM, not only have we achieved a 10x faster deployment of resources, but we have also completely revamped the monitoring experience of resource deployments."
• Improved Scalability and Resilience: Micro-services architecture enables independent scaling and fault tolerance. Automation further enhances scalability during peak demands.
• Platform Extensibility: The platform allows for customer and partner integrations, adding further value.

Key Architectural Enhancements:

• Desired State Management (DSM): DSM ensures devices adhere to organizational policies. The transition to a SaaS model enables faster and more predictable policy enforcement.
• Enhanced Security Posture: Omnissa emphasises security through secure coding practices, vulnerability scanning, encryption at rest (LUKS), and granular data boundary control using tenancy context and Row-Level Security (RLS).

II. Resource Delivery Optimization and Deployment Tracking

Modern SaaS architecture introduces optimised resource delivery and detailed deployment tracking capabilities:

• Deployment Tracking Dashboard: This dashboard provides comprehensive insights into application and profile deployment status across different device states: evaluated, Pending Evaluation, Excluded, and Installed but not assigned.
• Summary Statistics: High-level overview of deployment progress, including Total Assigned, Evaluated, Pending, Excluded, and Installed but not assigned counts.
• Interactive Charts and Device Grids: Visualise deployment data and perform bulk device actions like force installation or removal.
• Filters: Refine deployment tracking data based on criteria like Installation Status, Last Check-in, etc.
• Assignment Preview and ETA: This section provides a snapshot of assignment changes before publishing and estimates the time it will take for devices to receive instructions.

III. Workspace ONE Windows Multiuser

The Windows Multiuser functionality allows multiple users to share a single device asynchronously, each with a unique login experience:

• Benefits: It enables flexible device sharing without impacting other users and increases ROI for shared environments like VDI and call centres.
• Key Features: User and Device Context for resource assignment.
• Multiuser Checkout Restrictions to control enrollment.
• Pause/Resume User Reassignment for granular control.

IV. Workspace ONE Launcher Widget Feature

This feature enhances the Secure Launcher experience by allowing for the configuration and use of widgets:

• Benefits: Provides customised access to information and functionalities.
• Improves user productivity and efficiency.
• Prerequisites: Workspace ONE Console Version: 2406
• Android: 5+
• Secure Launcher Version: 23.02+

V. Rollout and Community Feedback

• Workspace ONE UEM 2406 is a prerequisite for the Modern SaaS architecture.
• Modern SaaS activation is being rolled out on a schedule, with a KB article (https://kb.omnissa.com/s/article/6000206) providing information on activation status.
• The Omnissa Community forum provides discussion and feedback on the new features and architecture.

VI. Conclusion

Omnissa's focus on modernizing Workspace ONE UEM with a SaaS architecture delivers substantial speed, scalability, security, and user experience improvements. The detailed deployment tracking and the introduction of Windows Multiuser functionality further enhance the platform's capabilities for managing complex enterprise environments. The ongoing community engagement ensures continuous feedback and improvement of the platform.