Milan KTG

Hello, In last few weeks we started having issues with Outlook showing "Need Password" on the bottom right. Not every time but issue seems to be getting worse. The only way to fix it is to Clear Our Shared settings in DEM, log off and log in. Seems like something is getting captured (or not getting captured) thats breaking Outlook. This just started happening recently and we made no changes to Shared Office Settings for years. We use instant clones, not persistent desktops. SSO is setup and we have Microsoft E3 licensing. # # Expanded settings for the Microsoft Office 2016 Application Template 'Shared': # [IncludeRegistryTrees] HKCU\Software\Microsoft\Office\16.0\Common HKCU\Software\Microsoft\Office\16.0\FirstRun HKCU\Software\Microsoft\Office\16.0\Microsoft Office 2016 HKCU\Software\Microsoft\Office\16.0\Registration HKCU\Software\Microsoft\Office\16.0\User Settings HKCU\Software\Microsoft\Office\Common HKCU\Software\Microsoft\Shared Tools\Proofing Tools HKCU\Software\Microsoft\VBA #Added this key to capture Previewer settings IE PDF in Outlook. Had to be set in each session HKCU\Software\Microsoft\Office\Previewers HKCU\Software\Microsoft\Office\PowerPoint HKCU\Software\Microsoft\Office\Visio HKCU\Software\Microsoft\Office\Word #New Settings HKCU\Software\Classes [IncludeIndividualRegistryValues] HKCU\Software\Microsoft\Exchange\Client\Options\PickLogonProfile [IncludeFolderTrees] <AppData>\Microsoft\AddIns <AppData>\Microsoft\Bibliography <AppData>\Microsoft\Office <AppData>\Microsoft\Proof <AppData>\Microsoft\Spelling <AppData>\Microsoft\Templates <AppData>\Microsoft\UProof <LocalAppData>\Microsoft\Office\ONetConfig #Added to capture Licensing <LocalAppData>\Microsoft\Office\16.0\Licensing #needed to capture second mailbox with Modern Auth <LocalAppData>\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy [ExcludeFolderTrees] <AppData>\Microsoft\Templates\LiveContent <LocalAppData>\Microsoft\Office\16.0\OfficeFileCache #New settings <LocalAppData>\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\TempState

I had no luck getting it resolved or why its happening. The workaround was to let Print Server due the processing instead of client,

@Niels Geursen I tested it about 10 times and no errors. However our capture size is around 90mb for a very basic account, 1-2 chats. I am adding our capture below. We are actually toying around with not capturing anything for New Teams, so far no issues since we have SSO. User does not get prompted to login, Teams just launches. not really sure of the benefit to capture it right now. Here is our full capture that works right now; # MS Teams v2 [IncludeRegistryTrees] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\SystemAppData\MSTeams_8wekyb3d8bbwe\ [IncludeFolderTrees] <LocalAppData>\Packages\MSTeams_8wekyb3d8bbwe\ [IncludeFiles] # Official Files to sync from Microsoft's New Teams Deployment Site <LocalAppData>\Publishers\8wekyb3d8bbwe\TeamsSharedConfig\tma_settings.json <LocalAppData>\Publishers\8wekyb3d8bbwe\TeamsSharedConfig\app_switcher_settings.json [ExcludeFolderTrees] # Official Exclusions from Microsoft's New Teams Deployment Site <LocalAppData>\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\Logs <LocalAppData>\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\PerfLog <LocalAppData>\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\EBWebView\WV2Profile_tfw\WebStorag <LocalAppData>\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\EBWebView\WV2Profile_tfw\indexedDB <LocalAppData>\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\EBWebView\WV2Profile_tfw\GPUCache # Additional Exclusions <LocalAppData>\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\EBWebView\Crashpad # <LocalAppData>\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\EBWebView\GrShaderCache <LocalAppData>\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\EBWebView\WV2Profile_tfw\Cache <LocalAppData>\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\EBWebView\WV2Profile_tfw\Code Cache #<LocalAppData>\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\EBWebView\WV2Profile_tfw\IndexedDB <LocalAppData>\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\EBWebView\WV2Profile_tfw\Service Worker\CacheStorage #<LocalAppData>\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\EBWebView\WV2Profile_tfw\Service Worker\ScriptCache [ExcludeFiles] old_logs_*.txt logs.txt LOG LOG.old *.log *.txt

@Niels Geursen I will give that a shot too. Let me know what you find.

Thanks Niels, Mine broke again after 5-6 logins with same error. Capture is copy/pasted from main post and removed the line you mentioned. Yours is still good?

Hi Murat, Would this not break some security features?

This works a few logins then something goes wrong and user is presented with this message.

Do user have Open Application in Background checked?

Looks like the latest Windows Update Aug 2024 has fixed this issue. We are on Win 10 21H2 LTSC.

Hello, Here is a weird issue I am hoping someone can help us with. Ever since we started using App Volumes to package a specific Transportation App, the app will not print barcodes that are part of print page. But its only broken for Kyocera printers, all other brands print fine. We have the Kyocera driver installed on Gold Image and dont have the issue if the app is installed on Gold Image, but if its an appv it will not print barcodes to Kyocera printers. We tried different drivers already. Anyone have any ideas?

I have a gold image where Classic Teams is removed, behaviour is still the same, it looks like the appx of New Teams is not registered for some users. I have made sure OSOT is not touching the store apps, have not even ran OSOT since deploying New Teams actually. Good to know there is a new version. Seems I can run a powershell command to force New Teams to show up. Add-AppxPackage -MainPackage "MSTeams_8wekyb3d8bbwe" -RegisterByFamilyName I would really like to find what in DEM is breaking it from showing up. Something is getting captured.

Hi Graeme, This is not a solution since Teams does not exist in that path. It seems that New Team does not get loaded for some users at all. I traced it down to something in DEM but not sure exactly which line is causing issues. I've seen many reports of this online. Still have not found a solution.

Hello, Attaching image, if the User Checks the box (which they often do) we get a black screen cant see the UAC prompt. How can we fix this? Either be able to see the UAC prompt or disable the checkbox. Not sure if we are missing

Thank You Martin! This worked for locally installed app. Do you know of any way to do same exclusion if the app is an app stack, packed instead of on GI. My guess is that it may not be possible.

Hello, We installed New Teams on Gold Image. However sometimes the app does not show up at all in the Start Menu. We are using VMWare DEM. Sometimes deleting Classic Teams app capture fixes it, sometimes we have to Wipe Default Apps and FTAS and log off and log in, it will show. Wondering what exactly is causing this?