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Robin Harmsen's post in Add user to 'My Team' was marked as the answer
Try this URL for the Omnissa Customer Connect portal https://customerconnect.omnissa.com/
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Robin Harmsen's post in Can't see target instances on the Instances tab was marked as the answer
The servers only need to been in the Configuration/Managers tab, you should just be able to setup load balancing now.
The Infrastructure/Instances is ment for seperate AppVolumes 'instances'/'clusters' where the other intance use a different SQL Database and serves/manage a different Horizon/vCenter environment.