ivan_531 Posted July 11 Share Posted July 11 Hi, I have my Access up and running, but after I install the Access Connector, the Directory Sync and Auth Sync services are not running. There is only error "Service terminated unexpectedly" When I navigate to Access Admin console page, I cannot see the connectors details there, its empty like new. Connector version is 23.09 In log file for Directory Sync I found this error: com.vmware.vidm.eds.gateway.operations.EnterpriseServiceRegistrationManager - Unable to register EDS ScForbiddenException[Operation: POST -> https://my-access-appliance-hostname/SAAS/jersey/manager/api/enterpriseservices][Status:403] Can anyone help with this? Quote Link to comment Share on other sites More sharing options...
BWL92 Posted July 22 Share Posted July 22 Hello, Same issue here ! I see the Connector on Access admin portal but the Health statut is error. I will try the Access connector reinstallation... Quote Link to comment Share on other sites More sharing options...
Employee Clifford O Rourke Posted July 22 Employee Share Posted July 22 Most likely is not able to register with AD corrrectly. A reinstall of the connector installer should be sufficient providing you have the correct files downloaded from the Access appliance. Is a CA signed certificate being used or the default self signed? Quote Link to comment Share on other sites More sharing options...
Employee Sascha Warno Posted July 22 Employee Share Posted July 22 @ivan_531 is that the same env where you got issues creating OAuth tokens? Connector would also use tokens to communicate, is it working after you were able to create tokens now? To fully check on issues like that it would require a set of logs from Access and the Connector. Quote Link to comment Share on other sites More sharing options...
Employee Daniel Langley Posted August 7 Employee Share Posted August 7 On 7/11/2024 at 3:31 AM, ivan_531 said: Hi, I have my Access up and running, but after I install the Access Connector, the Directory Sync and Auth Sync services are not running. There is only error "Service terminated unexpectedly" When I navigate to Access Admin console page, I cannot see the connectors details there, its empty like new. Connector version is 23.09 In log file for Directory Sync I found this error: com.vmware.vidm.eds.gateway.operations.EnterpriseServiceRegistrationManager - Unable to register EDS ScForbiddenException[Operation: POST -> https://my-access-appliance-hostname/SAAS/jersey/manager/api/enterpriseservices][Status:403] Can anyone help with this? Hi Ivan, I know I'm a little late to this thread, but in my experience, when I can't start Connector services, it's usually because the Connector can't reach outbound to the tenant to get the SSL cert from Access. Does your Connector have outbound connectivity on 443? Is there a proxy in between internal network and internet? Since there hasn't been much activity on this thread, I'm assuming you got this sorted out, if not, let us know, we can try and help further. Quote Link to comment Share on other sites More sharing options...
Jack Posted September 9 Share Posted September 9 Was this resolved? Having the same issue. Quote Link to comment Share on other sites More sharing options...
Simon Frankiewicz Posted 13 hours ago Share Posted 13 hours ago The solution to the problem that works when I have this problem with customers. 1. Generate a new token for Omnissa Workspace ONE Access. (if you have this symptom, you need to re-generate the token, you can't use the token again) 2. You need to prepare the public keys of the Root, Intermediate certificates signing the FQDN address of Workspace ONE Access. 3. You choose the advanced installation of the Agent and upload the certs and the new key. It solves the problem in 99% of cases. Quote Link to comment Share on other sites More sharing options...
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