bjohn Posted August 29 Share Posted August 29 Anyone out there use Horizon Client for Chrome? I opened a ticket, pasting the details below. Description: We use Chromebooks with Horizon client for Chrome to connect to our VDI infrastructure. For the past 1-2 weeks our users are experiencing major audio/video issues, crackling, media not synched etc. I believe this started with Horizon Client for Chrome 2406. I can use the a web browser on the affected Chromebook to connect to our VDI and do not have any audio/video issues. I can also use the Chromebook itself (not using VDI) and do not have any audio/video issues. No issues using a Windows client to connect to our VDI either. Therefore, this appears to be an issue strictly with the Horizon Client for Chrome. Anyone else? Quote Link to comment Share on other sites More sharing options...
Gerard Strouth Posted August 29 Share Posted August 29 We have a bunch of high school students with Chromebooks but not using it much for media so I haven't heard any complaints. Quote Link to comment Share on other sites More sharing options...
bjohn Posted August 29 Author Share Posted August 29 @Gerard Strouth If you don't mind, can you play a YouTube video in a VDI session and see how it behaves? Quote Link to comment Share on other sites More sharing options...
bjohn Posted September 9 Author Share Posted September 9 Bumping this up for visibility. Anyone else having this issue? Quote Link to comment Share on other sites More sharing options...
StephenWagner7 Posted September 9 Share Posted September 9 Any change in your firewalls, or port filtering? If the sessions lost some ports, they could continue to work, but in a non-optimized way. Quote Stephen Wagner (President, Digitally Accurate Inc.) VMware vExpert (vExpert Pro, vSphere, vSAN Awards), Omnissa Tech Insider, NVIDIA NGCA Advisor, VMUG Leader, and Director (Board of Directors) at World of EUC Check out my Tech Blog: https://www.StephenWagner.com Link to comment Share on other sites More sharing options...
bjohn Posted September 9 Author Share Posted September 9 No changes that I'm aware of. The issue only happens with Chromebooks/Horizon client for Chrome, which leads me to believe that it's an issue with Horizon client for Chrome. Thanks Quote Link to comment Share on other sites More sharing options...
Employee Rob Beekmans Posted September 12 Employee Share Posted September 12 Can you check something for the audio issues? Can you check what the default preferred speaker is? I'm getting info that that was changed from default to all.. if you change it back it should resolve audio issues but sadly it does not retain the setting... (PM is aware of the issues) Quote Link to comment Share on other sites More sharing options...
bjohn Posted September 12 Author Share Posted September 12 @Rob Beekmans Still testing, but this seems to help. Do you know if it's possible to enforce this thru JSON settings? Our Chromebooks are enrolled in the google admin console. Quote Link to comment Share on other sites More sharing options...
Employee Rob Beekmans Posted September 13 Employee Share Posted September 13 I haven't seen anything around that, I'm tracking the issue internally. Quote Link to comment Share on other sites More sharing options...
bjohn Posted Thursday at 02:50 PM Author Share Posted Thursday at 02:50 PM @Rob Beekmans Any update on this issue? Quote Link to comment Share on other sites More sharing options...
Employee Rob Beekmans Posted Thursday at 07:02 PM Employee Share Posted Thursday at 07:02 PM (edited) A hot patch will be created/is in the process of being created, but it is not ready yet. Edited Friday at 06:26 AM by Rob Beekmans Quote Link to comment Share on other sites More sharing options...
bjohn Posted Thursday at 10:25 PM Author Share Posted Thursday at 10:25 PM @Rob Beekmans I would love to do that, but I'm not sure how. Since this is a setting for the Horizon client, I assume Horizon there needs be a JSON value to set the audio setting that the Horizon client understands. I couldn't find such a value. If you can point me to how this can be done, I would greatly appreciate it. Thank You Quote Link to comment Share on other sites More sharing options...
Employee Rob Beekmans Posted 11 hours ago Employee Share Posted 11 hours ago I think you reply to me saying that it could perhaps be handled by google management, I removed that part as I was wrong there. it can't.. I'm not aware of a JSON value but I asked the devs if they know of any.. Quote Link to comment Share on other sites More sharing options...
Employee Rob Beekmans Posted 10 hours ago Employee Share Posted 10 hours ago just heard there is no JSON value to set this 😞 Quote Link to comment Share on other sites More sharing options...
bjohn Posted 4 hours ago Author Share Posted 4 hours ago So, no options that manually making the user change it each time. Hoping Omnissa releases an update asap as this is severely impacting us. Quote Link to comment Share on other sites More sharing options...
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