Potential PSA? Horizon Client 2402 Issues with Dual Screen Macs

[amr]

Good afternoon,

We are currently running 2306 in our environment but have some users that use their personal Macs to connect to View. Have had 2 users who updated their Macs View Clients to 2406 and have had issues with dual screens on their Macs. The issues they have are the mouse randomly jumping between applications, lagging between monitors, clicking things, etc.

Once i noticed the reported issues started around the same time as 2402 release date, i had them download the 2306 version and the problem went away.

I do not know if this is because their client doesn't match our internal agent (2306) but wanted to give everyone a heads up.

[Sean Massey-1]

Upgrading the client shouldn't cause these kinds of issues because the client is supposed to be backward compatible with older versions of the agent.  But strange things happen sometimes, and there can be bugs or other weird issues.

Have you opened a ticket for this issue?  Support can get this issue on the engineering team's radar so it can be addressed.