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Xerox Print Driver not working when an app is attached


DFMIT

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I have xerox v4 drivers installed on our print server and the xerox desktop print experience app installed on the gold image. When an app is attached via app volumes 4, the printing does not work and if you try to print a test page the following error is displayed:

Operation could not be completed (error 0x000003e3)
The I/O operation has been aborted because of either a thread exit or an application request.

If I click on printer preferences it brings up the generic printer preferences instead of the Xerox print experience.

 

As soon as a remove all attached apps, the printer functions normal.

 

Has anyone had this issue? Any recommendations on a fix?

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Try figuring out if this is a particular AppVolume that gets attached and investigate that App.
Can be invetstigated by attaching one by one.

Might be something that gets installed in that AppVolume package that corrupts printer drivers/settings.

Senior Engineer (SDDC, EUC, DBA, Applications) at the Netherlands Cancer Institute - Antoni van Leeuwenhoek Hospital (NKI-AVL)
 

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  • 3 weeks later...

I have exactly the same issue. I started removing AppStacks one by one, but as soon as I have any stack the problem happens. So it is not a particular appstack that I can find, looks like more when any attached appstack in general it breaks. Interesting that is happening only in Excel, but not in Word. Is there some kind general exclusion for these v4 drivers that require additional apps to be called to get the drivers? I have added XeroxPrintExperience.exe to HookInjectionWhitelist registry, but it doesn't seem to make any difference. There a few more Xerox executable in the program files\xerox\xeroxprintexperience folder, but not sure which one to exclude.  any help is much appreciated. 

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