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Problem with installing Workspace One Access connector - services wont start


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Hi,

I have my Access up and running, but after I install the Access Connector, the Directory Sync and Auth Sync services are not running. There is only error "Service terminated unexpectedly"

When I navigate to Access Admin console page, I cannot see the connectors details there, its empty like new.

Connector version is 23.09

In log file for Directory Sync I found this error: com.vmware.vidm.eds.gateway.operations.EnterpriseServiceRegistrationManager - Unable to register EDS ScForbiddenException[Operation: POST -> https://my-access-appliance-hostname/SAAS/jersey/manager/api/enterpriseservices][Status:403] 

Can anyone help with this?

 

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@ivan_531 is that the same env where you got issues creating OAuth tokens? Connector would also use tokens to communicate, is it working after you were able to create tokens now? To fully check on issues like that it would require a set of logs from Access and the Connector.

 

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