Recovering BitLocker Key for Windows devices impacted by CrowdStrike update

[Steve DeJarnett]

Hello everyone,
I want to share some information to help the recovery process for devices impacted by today’s event related to CrowdStrike sensor updates that cause Windows blue screens.

Customers using BitLocker will be locked out after applying the CrowdStrike workaround and access to the recovery key will be required to recover the devices. If your organization manages the Windows devices with Workspace ONE UEM we can help to reduce the recovery time for those devices.

Workspace ONE UEM provides self-service access to the BitLocker recovery key through the Self-Service Portal and also in the Intelligent Hub on iOS and Android, which will help to speed up the recovering of all impacted endpoints. Accessing the recovery key on Intelligent Hub enables the end-user to quickly recover the device themselves without the need to contact your company’s Help Desk.

To enable users to access the recovery key on their mobile device, make sure the access to the Encryption Recovery Key is enabled in the Hub Services Console.

Once you have enabled Encryption Recovery Key, users can open the Intelligent Hub on their mobile device, locate their Windows device under the My Devices List, and finally under Encryption access the recovery key for their respective device as shown on the following screens.

Workspace ONE UEM provides other methods to recovery the BitLocker Key, to learn more check the Tech Zone tutorial Enabling BitLocker Encryption to Remote Windows Devices.
We hope this helps you and your users recover your systems.  If anyone has run across another way that you've resolved this, please let us know so we can add it to our list of resolutions here.

Special thanks to @Andreano Lanusse and Josh Burris for their contributions to this post.

You can also find this information in our Knowledge Base.