Xerox Print Driver not working when an app is attached

[DFMIT]

I have xerox v4 drivers installed on our print server and the xerox desktop print experience app installed on the gold image. When an app is attached via app volumes 4, the printing does not work and if you try to print a test page the following error is displayed:

Operation could not be completed (error 0x000003e3)
The I/O operation has been aborted because of either a thread exit or an application request.

If I click on printer preferences it brings up the generic printer preferences instead of the Xerox print experience.

 

As soon as a remove all attached apps, the printer functions normal.

 

Has anyone had this issue? Any recommendations on a fix?

[Robin Harmsen]

Try figuring out if this is a particular AppVolume that gets attached and investigate that App.
Can be invetstigated by attaching one by one.

Might be something that gets installed in that AppVolume package that corrupts printer drivers/settings.

[Venti Petrov]

I have exactly the same issue. I started removing AppStacks one by one, but as soon as I have any stack the problem happens. So it is not a particular appstack that I can find, looks like more when any attached appstack in general it breaks. Interesting that is happening only in Excel, but not in Word. Is there some kind general exclusion for these v4 drivers that require additional apps to be called to get the drivers? I have added XeroxPrintExperience.exe to HookInjectionWhitelist registry, but it doesn't seem to make any difference. There a few more Xerox executable in the program files\xerox\xeroxprintexperience folder, but not sure which one to exclude.  any help is much appreciated. 

[Mikhail]

have you checked this article already?

Enable the AppVolumes option 'ProcessDriverStore' to solve issues with device drivers (broadcom.com)

 

this key need to be added to the golden image, if I'm not mistaking

[DFMIT]

I tried the processdriverstore registry setting but it did not resolve the issue, I have resorted to installing the global xerox printer driver which is a v3 driver and that works with appstacks.

[Doug Arcidino]

What version of app volumes manger and agent are you running? What version of app volumes did you capture on?

[Venti Petrov]

Mikhail,

The link is not working. I'm assuming that registry settings needed to be added \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\svservice\Parameters  -  DWORD value “ProcessDriverStore” and set it to 0

Dough

I have the lasted AppVol Manager 2312 (4.13.2.15). I tested under 2306 and 2312 Agent, but same behavior. I saw a error in the Event Viewer from svhook64 that is related to the AllowInstallerModification that is set to 0, but even changing that to 1 it didn't fix the issue. The only difference is I don't see that error in the Event Viewer. 

I hope that helps. 

 

[Venti Petrov]

DFMIT,

Try this. I open SR with support and this solution helped in my case. 

Summary:
AppVolume issue with Xerox v4 drivers

Resolution:
Created reverse_replicate_files on snapvol.cfg [Path: c:\Program (x86)\CloudVolumes\Agent\Config\Custom\snapvol.cfg] on the base image. Issue resolved.

reverse_replicate_file=*\DevmodeMap.xml
reverse_replicate_file=*\Constraints.js
reverse_replicate_file=*\Property.bag
reverse_replicate_file=*\QueuePropertyMap.xml

Hope that will help you.